View Full Version : Pissed Off a the dealership
so my family and i bought an 07 cr-v ex last month for a very good interest and price. 3.9% on a brand new cr-v! it took us two hours to negotiate the price down to 435/month from 497. finally they said ok, we'll give it to you for 430.14! and it was the GM also that made the deal, so heck yes we took it. last week, they called us saying that they sold the vehicle too cheap and that they going to take it back. so i was pissed cuz it's such an embarassment that people know that we got a cr-v nd now we dont. plus we'd pay for the insurance already. so today we went to return it and did all that talking again and signed the paperwork. so now, i asked if they could write me a statement that says i will not be liable for anything from that time on, they wouldnt do it becuase they dont have time to type it or write it up and kicked me out of the finance office. i was acting nice b/c i dnt like these people anymore! i mean..how can they do that becuase they sold it too cheap and customers can't sell it back because it's too expensive???? (in California, thers no cooling off period). so after that i just went another dealership to buy an odyssey. 548/mnth for 60 mnths. no down/trade. i hope this is a good deal ndnot only b/c im pissed
mwmcginn 07-21-2007, 09:18 PM Why did you take it back? I am confused. If you have a contract, you have a contract.
VTECaddict 07-21-2007, 09:19 PM WTF what dealer was this? i've never heard of anyone forcing you to return a car. is that even legal? how can they force you to return something? like mwmcginn said, you had a purchase contract and you legally purchased the car from them. they cant go back and cancel it because they have seller's remorse afterwards.
alpha 07-21-2007, 09:23 PM well, first off. i'm fairly sure its not legal for them to do that to you.. for them to take back a vehicle like that. once it is sold, it is sold. you fell into their trap. they were sad that they sold it for the price they did, but you know what, they shouldn't have sold it in the first place if they weren't going to be happy. the best thing you could have done is to contact a lawyer and ask them if it was legal for the dealership to do this. i would assume no. next thing i would have done is contact American Honda Corporation and told them what the dealership has done. They get really angry when dealerships are being shady, so they'll put pressure on the dealership to fix their ways.
another thing i hate doing is negotiating based on payments. i refuse to talk numbers based on the payment. i hate it with a passion when dealerships try and negotiate with me based on how much of a payment i can afford. if they don't want to deal with me based on actual selling price instead of payments, i walk away.
anyways, i'd contact American Honda and tell them about your situation anyways. It will hopefully prevent the dealership from shady practices. If you don't mind me asking, what dealership?
And you're right, the 72 hour cooling off period doesn't exist in California anymore.
Good luck with everything! And if I were you, the first thing I would do Monday morning is send American Honda a letter and an e-mail, and then send one to the Better Business Bureau as well.
Any pictures of the Odyssey? I'm sure you will be very pleased with the purchase. Hopefully, it's what you really want.
thesteve151 07-21-2007, 09:25 PM put up a lawsuit for the money you lost in the insurance, and time you spent looking for another car.
because a deal is a deal, i mean you had a signed contract.
they can't just break the contract.
stiller fan 07-21-2007, 09:29 PM yeah, what they are doing, i believe, is illegal....
i know that it's one of their many tactics of the trade to screw over the customer..... another is the classic bait-and-switch...
alpha 07-21-2007, 09:48 PM put up a lawsuit for the money you lost in the insurance, and time you spent looking for another car.
because a deal is a deal, i mean you had a signed contract.
they can't just break the contract.
very good idea. I hope you have copies of all the paperwork.
Also, contact the California Consumer Affairs, and contact the City Attorney General.
This isn't right. A contract is a contract, and it is legally binding. The only downside I could see is that you may have released them of all liability with the return paperwork. But contacting the right people will lead to an investigation, and hopefully in your favor. Again, good luck!
VTECaddict 07-21-2007, 09:56 PM you can also contact the consumer advocate division of your local news channels. the dealer is going to sh!t bricks when they're on the news for shady (illegal?) business practices.
brobo 07-21-2007, 10:01 PM can't believe you returned the car. that's plain crazy!
namegoeshere 07-22-2007, 12:38 AM So let me get this straight. They called and told you that they sold the car for too little money and that they wanted you to return it and you actually took it back to them? :rolleyes: :screwy:
I would have told them tough shit, that the sale was done and final. After all, you did sign the paperwork and they did accept it. Once an agreement has been reached, it cannot be broken by one side of the party. Both sides have to agree to void the contract... which you unfortunately did when you returned the car and signed off on the paperwork.
If they felt the price was too low then they shouldn't have gone forward with the deal. It's like if I bought a car and then felt I paid too much a couple days later. No way in hell would they let me return it and renegotiate a better price.
As others have suggested, report them to the BBB and California's Attorney General (http://ag.ca.gov/).
A friend encountered a similar situation a few years ago. She bought an Accord, signed the papers and over a week later, she told me the dealer said the bank wouldn't let the deal go thru at the percentage rate they gave her. She needed to go back in and sign new papers (at a higher rate of course). the rate shold not have been approved on teh spot. I think they sold too low and were looking for a way to recoup their money.
Let's just say they crossed the wrong person. She went there in person to tell them how unscrupulous they were and that they weren't getting the car back all the while waving her signed agreement. I wasn't there but around the time she was at the dealership, a burning pillar of salt was in the sky above the city. I can only assume that was her doing what she does best. :paranoid: :biggrin:
andysinnh 07-22-2007, 06:06 AM Others have said what I would have chimed in with - I would have refused to take it back, would have ignored their calls, and if they pressed would have consulted an attorney - this is completely illegal. In NH, when you sign the papers, both sides sign a document acknowledging the 72 hour right of refusal for the deal for either side, and after that, it's done. Period.... But in your case, I hope you learned from the experience - and that dealer should be avoided at all costs....
In terms of your new vehicle, talking about monthly payments does nothing to tell us what sort of deal you got. If it's a lease, then it's a lease with as little money down as possible with the shortest term. If it's a buy, then you find an online rate calculator for loans and work some numbers to see what sort of deal you'd need to make on a sales price to then create the monthly payments you want to go at. If they're offering 3.9% thru Honda, then plug that number in and get to a bottom line price. That's the ONLY way we'd be able to help you figure out the deal is the price, not the payments.....
andy
anysia 07-22-2007, 06:28 AM one thing i was curious about after reading this thread was did you sign every single piece of paper? i believe there are ways they can "force" you into a higher rate loan etc if you didn't get the full approval on the loan rate and all before you drove off with the car. however, i've never heard of them forcing you to return the car at all... check out carbuyingtips.org for info on how to get the best deals on cars (LOVE this site! they have spreadsheets and all to help you figure things out too!). edmunds and kbb and even carsdirect will help you determine if you got a good deal on the ody.
sorry that other dealership was so stupid. :thumbsdow
ps~if you had all the signed paperwork and all and kept it, by all means contact a lawyer and see what your rights are! :yes:
joerockt 07-22-2007, 08:55 AM You took it back...lol...I would have told them to suck my balls.
darkriver4362 07-22-2007, 09:15 AM Could have drained the oil out around the corner from the dealership:thmsup:
ItsaHonda 07-22-2007, 11:19 AM There is usually always an out for the dealership somewhere in the contract. Until the contract is sold to a lender, the vehicle still belongs to the dealership. The likely scenario was that the dealership couldn't get a lender to finance the loan with the specific terms. Obviously, if they can't sell the contract, they want their vehicle back.
It is the responsibility of the finance manager to determine what the lenders will approve based on your credit, etc.
thesteve151 07-22-2007, 11:39 AM Could have drained the oil out around the corner from the dealership:thmsup:
i was thinking burning out till the tires were bald, but that works too.:lmao:
Obviously, if they can't sell the contract, they want their vehicle back.
It is the responsibility of the finance manager to determine what the lenders will approve based on your credit, etc.This sounds like a plausible scenario. Most any auto sales contract has a clause that makes the deal 'pending approval'. In my experience, I've always gone to the dealership with a preapproval letter from my credit union in my back pocket. If the dealer ends up beating the rate & term (they never have), so much the better.
SCABADA 07-22-2007, 11:47 AM There's got to be more to this. I've seen cars have to come back because they couldn't get the deal bought, or customers have to come back in and re sign at a higher rate to get a deal bought. I've never heard of the dealer changing their mind because the sale price is to low. I'd be very surprised if thats actually the case. I'm surprised a dealer would say that as many customer would say F/U I'm not coming back I signed a contract (even though the contract is probably subject to the lender buying the paper).
Could have drained the oil out around the corner from the dealership:thmsup:Knowing my luck, I'd try to pull something like that, drive it on to the lot and be met by the finance manager saying "Good news! We found a bank to finance the loan. Enjoy your new car!" :lmao:
darkriver4362 07-22-2007, 11:54 AM Knowing my luck, I'd try to pull something like that, drive it on to the lot and be met by the finance manager saying "Good news! We found a bank to finance the loan. Enjoy your new car!" :lmao:
LMAO I was thinking the same thing after I posted. Well.....go back around the corner and fill it up, then bring it in for warrenty repair..."Yeah it's making this weird knock noise...."
SCABADA 07-22-2007, 11:59 AM It is the responsibility of the finance manager to determine what the lenders will approve based on your credit, etc.
A lot of times the desk manager is the guy making this determination about what deals their going to role, they push them through finance and put the customer on the road with their car, and then its the finance managers job to get the deal bought asap. If things look way out of wack the finance manager could question the desk before they bring the customers in to sign, but if its borderline they don't always do this. A good finance guy gets the tough deals bought, and of course sells lots of extras. They don't get paid to reject deals, they get paid to hold them together (and of course sell their extras).
andysinnh 07-22-2007, 01:07 PM The key for me here is the length of time that passed. In the base post, he said "last month" when it was originally purchased. Given we're in mid-July, that's an INCREDIBLE amount of time for stuff like financing or whatever to not occur. Dealers I've dealt with, even if they do the "deal" over the weekend, process the financing the next business day.
If the dealer is bad enough to do something like this, it makes you wonder if ANY deal they cut will ever be final.......
andy
SCABADA 07-22-2007, 01:36 PM Dealers want to get the deal bought asap and its to their benefit to do so, but its not always that easy. A customer wouldn't typically be aware of the point in time the deal got bought...they'd just find out if it hadn't because they'd be getting a call to re sign or in this case bring the car back. A week is a long time but not unusual. A full month would be excessive. My bet is they couldn't get the deal bought and a loan payment hadn't been made. If the customer had made a loan payment to a lender this would be a completely different situation.
Regardless, thumbs down to the dealer for handling it how they did. Who knows what happened behind the scenes -- maybe someone dropped the ball or maybe they worked hard to get the deal done but they couldn't. It won't matter now because they ended up treating their customers like dirt and they'll get some bad word of mouth from this.
alpha 07-22-2007, 01:53 PM Dealers want to get the deal bought asap and its to their benefit to do so, but its not always that easy. A customer wouldn't typically be aware of the point in time the deal got bought...they'd just find out if it hadn't because they'd be getting a call to re sign or in this case bring the car back. A week is a long time but not unusual. A full month would be excessive. My bet is they couldn't get the deal bought and a loan payment hadn't been made. If the customer had made a loan payment to a lender this would be a completely different situation.
But shouldn't the deal have been made with a certain bank? For instance, when you sign the finance paperwork, you should know who your lender is; whether it be American Honda Financial, Chase Bank, your own lender, etc..
Let's say in this case, American Honda is the lender. The customer drives away thinking they will receive a bill from American Honda. So the finance manager should try and get the deal purchased through American Honda, correct? I don't understand why this process would take a month. If the lender doesn't agree, shouldn't the customer be notified within the next couple days?
dragoncoach 07-22-2007, 04:07 PM A contract is a contract. It's enforcible. If the contract were in their favor do you think they would take the car back. You may legally still own the car unless you signed the car back to them. If you don't really want the car anymore, make sure you are not legally tied to the car in any way. Maybe consult a lawyer to be sure. You don't want them coming back at you in a few months saying you owe them money or worse...finanancially responsible in an accident in which the car was involved in.
SCABADA 07-22-2007, 05:16 PM But shouldn't the deal have been made with a certain bank? For instance, when you sign the finance paperwork, you should know who your lender is; whether it be American Honda Financial, Chase Bank, your own lender, etc..
Let's say in this case, American Honda is the lender. The customer drives away thinking they will receive a bill from American Honda. So the finance manager should try and get the deal purchased through American Honda, correct? I don't understand why this process would take a month. If the lender doesn't agree, shouldn't the customer be notified within the next couple days?
Yes you'll know the lender. Yes the finance manager should try to get the deal purchased through the lender they told you it would be. No it should not take a whole month that is an abnormally long time. If the lender doesn't agree the finance manager (or possibly a Desk Manager or General Sales Manager or General Manger may help in a bind) the dealership may work on getting the deal bought through one of dozens of other lenders to try to get the same terms for the customer. They'll work to find the best deal they can get bought because they don't want the deal to unwind. Sometimes they have to re sign the customer at a slightly higher rate, sometimes (rarely) they find an even better rate. A week would not be unusual but a month is so if that's what happened here I'm thinking someone dropped the ball at some point.
Sure you signed a contract but does that contract show a 0 balance or does it show a balance due? Does anything that was signed say say the agreement is subject to finance approval? If you finance a car you don't own the car the finance company does. If the finance company doesn't buy the contract in the first place the dealership still owns the car. To keep the car in this situation you're going to need to stroke a big check.
Its not in the dealerships best interest to let people drive their cars for free so when they let someone take delivery of the car they want to hold the deal together and it almost always does. Their under pressure to sell a lot of cars and sometimes they take some chances and sometimes they make mistakes. I'm not saying its right its just how it is.
SCABADA 07-22-2007, 05:21 PM A contract is a contract. It's enforcible. If the contract were in their favor do you think they would take the car back. You may legally still own the car unless you signed the car back to them. If you don't really want the car anymore, make sure you are not legally tied to the car in any way. Maybe consult a lawyer to be sure. You don't want them coming back at you in a few months saying you owe them money or worse...finanancially responsible in an accident in which the car was involved in.
I think its more than reasonable that the OP gets something that shows the contract is void and its to bad they just brushed them off like they did.
anysia 07-22-2007, 05:26 PM there was only one time i left a dealership's lot without the financing secured 100%. and that was when i was naive enough to think it was "ok". they had the basic "approval" from ahfc due to my outstanding history with them and credit score, HOWEVER, it was saturday and the finalization of it wouldn't happen till monday. i now know better than to drive off with a car that the final finance paperwork has not been completed for.
anyway, it sounds like there is either more to this specific case or there are some holes in the story. i'm not sure how they wouldn't know they sold it for "too little" long before you left with the car........
i can forsee them not being able to secure you financing and thus requiring you to return the car. rare, but apparently it happens.
SCABADA 07-22-2007, 05:56 PM Yeah it does happen people have to bring the cars back sometimes but more likely they get brought back in to sign at a higher rate. I hated to see it happen people would be really confused and then justifiably upset. Its like they shook on a deal and then got stabbed in the back. Man I'm glad to be out of that business.
One thing I was thinking about with the supposed month length in time here is I wonder what the regulations are on this for their state in regards to this. I know dealers face hefty fines if they take in a trade which has a payoff and they don't get the payoff made to that lender in a certain amount of time. I wonder if due to the length in time that passed here if they violated some kind of rule. The OP might want to contact their state's attorney general to let them know what happened. Even if their was some kind of violation I don't think they would have been able to keep the car w/out paying it off on the spot, but at least they can report what happened and if there are fines involved maybe they'll be less likely to do it again. Its a long shot but you never know.
wow. thanks for all the replies. but yeah..to clear things out. first, when i said last month i didnt mean June, i'm sorry, but we bought the car on july 2nd, they wrote a letter on july 11th and i received it on the 15th. in the letter, it says that they cant find a bank to give the loan w/ interest rate of 3.9%, and it also says for us to just wait. so we waited until they GM called us last week to tell us that the deal gone nowhere and they're going to raise the rate to 6.xx%, and our payment will go up, so of course i said no, the contract says 430.14, and he told me that if i dont want to pay more then i have to return the car, and i said we signed an agreement already, so then he said to just bring it in and we'll work something out; in the meantime, i read the contract and it did say that the dealer has a right to terminate the contract as long as they inform the consumer within 10 days! the letter was 9 days! smart dealer people!! one day before the borderline. i'm not sure, but im sure that is what the contract said, can you guys double check it for me if you have time? thanks in advance. so yeah...called my lawyer and he said the same thing, they CAN take it back. so, i guess there is always something behind a contract. well...im happy with the odyssey, 6 miles when we bought it, i just hope the same thing wont happen...4.9% is the interest. btw...i'm going to call the dealership tomorrow, cause the GM promised to reimburse m insurance money; i'll also inform American Honda and the Business Bureau. if he dont pay then im going to take this to the court!
btw..the dealer is Moss Bros Honda, in Moreno Valley, CA
another thing..i saw the FM wrote "unwind" on the paperwork after we signed the releasen paper. anybody knows what it means? and i received three paperworks from him, idnt have it right now, it's in the odyssey that my mom is using at the moment, i know one of them is a DMV agreement, you guys by any chance know if that is all i need?
namegoeshere 07-22-2007, 07:14 PM Um.... I'm still curious which dealer this was. Hey OP. Mind sharing that little bit of info so that we (and others) can avoid them?
2006AS 07-22-2007, 08:05 PM Um.... I'm still curious which dealer this was. Hey OP. Mind sharing that little bit of info so that we (and others) can avoid them?
You missed it...two post previous to yours he said it was Moss Bros Honda, in Moreno Valley, CA.
SCABADA 07-22-2007, 11:56 PM another thing..i saw the FM wrote "unwind" on the paperwork after we signed the releasen paper. anybody knows what it means? and i received three paperworks from him, idnt have it right now, it's in the odyssey that my mom is using at the moment, i know one of them is a DMV agreement, you guys by any chance know if that is all i need?
"unwind" is just car lingo meaning a deal fell through for whatever reason...could be a customer blew out of the finance office pissed off and didn't take delivery of the car...could be funding fell though...could be a number of reasons why a deal unwinds.
As for the other paperwork I'm not sure what exactly you have. I think you'll be all right I don't think you should have anything to worry about as far as being financially responsible for that vehicle somehow. Yeah easier for me to say I'm not in your situation but I'm thinking the dealer is going to just want to move on and sell that vehicle to someone else.
"unwind" is just car lingo meaning a deal fell through for whatever reason...could be a customer blew out of the finance office pissed off and didn't take delivery of the car...could be funding fell though...could be a number of reasons why a deal unwinds.
As for the other paperwork I'm not sure what exactly you have. I think you'll be all right I don't think you should have anything to worry about as far as being financially responsible for that vehicle somehow. Yeah easier for me to say I'm not in your situation but I'm thinking the dealer is going to just want to move on and sell that vehicle to someone else.
cool. thanks for the help. yeah..i just dont want them to be coming to me asking me to be responsible for anything else. because they didnt even do an inspection on the car. they just take the keys and signed the paperworks, that's it. well...thanks though.
HondaPOD 10-02-2007, 02:04 PM so my family and i bought an 07 cr-v ex last month for a very good interest and price. 3.9% on a brand new cr-v! it took us two hours to negotiate the price down to 435/month from 497. finally they said ok, we'll give it to you for 430.14! and it was the GM also that made the deal, so heck yes we took it. last week, they called us saying that they sold the vehicle too cheap and that they going to take it back. so i was pissed cuz it's such an embarassment that people know that we got a cr-v nd now we dont. plus we'd pay for the insurance already. so today we went to return it and did all that talking again and signed the paperwork. so now, i asked if they could write me a statement that says i will not be liable for anything from that time on, they wouldnt do it becuase they dont have time to type it or write it up and kicked me out of the finance office. i was acting nice b/c i dnt like these people anymore! i mean..how can they do that becuase they sold it too cheap and customers can't sell it back because it's too expensive???? (in California, thers no cooling off period). so after that i just went another dealership to buy an odyssey. 548/mnth for 60 mnths. no down/trade. i hope this is a good deal ndnot only b/c im pissed
That crap happened to me with a Mitsubishi dealer. THAT EXACT THING. Was going to buy a '07 Eclipse. Glad i got the Accord anyways. Eclipse it a P.O.S.
08accordEX 11-13-2007, 07:05 AM funny you guys mention this, as i had it happen with an altima when they gauranteed me financing with nissan.
30 days later they said no, but i said ok to returning it (bad decision to buy it imo). by then id racked 2k miles on it and beat it to hell and back.
the look on the rosenthal nissan/mazda people was priceless. i simply dropped the keys off and walked out to my honda.
psyshack 11-13-2007, 10:02 AM I would have never taken the car back. Make them come and get it.
Also,,, Never Never Ever buy a car based on payment amount. You never disclose that. NEVER!!!! GOD can they put the screws to you!
If the deal is done, papers signed and you drive off, legally can they make you bring the car back? What if I said tough beenie-weenies and refused to give the car back - can they repossess the car?
I'm thinking the signed papers with customer and dealer signatures is a legal, binding document. It's their loss.
flippco 11-13-2007, 04:19 PM Sounds like a case of seller's remorse. It may have been worth it to check out legal options before returning the vehicle.
Bouncnb 11-13-2007, 04:41 PM When I was stationed in Cal. Roseville Nissan tried to do something similar to me. The said here is what we can do financing wise..blah, blah, blah. If we cant get you finances at these places, we will do it in house and X percent. About 2 weeks later they called and said we need $1,500 more because we can get you financed. That or return the car. So I went to the legal office on base and they referred me to a lawyer and he read the back of the contract and it stated that they (dealer) have up to 5 business days to recall the contract. Anything after that, the contract was binding and they are basically stuck. Needless to say I had that Nissan for about 5 years before I sold it. Point is, make sure you read the contract if you dont bring your own financing. There is alot of stuff on the back of those long sheets of papers with lots of numbers on them. Some it can help you.
Accord2004 01-10-2008, 10:46 AM Why did you take it back? I am confused. If you have a contract, you have a contract.
Although I haven't any experienced with dealerships, just car max, I think you should have fought this!
Them calling you back was a well on the way sales trick or scam. The price you got it down to sounded within reason. Never give up a fight against a dealership. Customers always win because you can now spread bad rating about that dealer. This will reduce customers to that dealership.
By the way, did you research how to buy new cars? www.howstuffworks.com and googling "buying new cars" will give two great learning aids. How stuff works gives a cheat sheet to take to the dealer. This things help the customer fight off the sales people and avoid things like this. Not to educate, but this is always a must before walking into any dealer to buy a new car. Never trust instincts!
Accord2004 01-14-2008, 05:17 AM I would have never taken the car back. Make them come and get it.
Also,,, Never Never Ever buy a car based on payment amount. You never disclose that. NEVER!!!! GOD can they put the screws to you!
I like this idea! Get an army of lawyers and see if they can break through the defense line. Bad dealer ships, we own you!
slab42 01-14-2008, 05:59 PM The letter may have been written 9 days after, but you could have denied recieving it. If they did not send it via registered mail, or some other tracable way, they have no way of proving that they were within the terms of the contract. I can write a letter, and put whatever date I please on the top. If they waited a month, and wrote the right date on it, and just said, hey, it got lost in the mail, but we sent it to you, do they still have the right to take the car back? no.
mitchleary 02-28-2008, 07:01 PM Knowing my luck, I'd try to pull something like that, drive it on to the lot and be met by the finance manager saying "Good news! We found a bank to finance the loan. Enjoy your new car!" :lmao:
Then you smile and say "hey, you got some breakin oil I can have? I think this car is about 4L too low."
PanzerLeader 03-21-2008, 06:14 AM As Chalton Heston would say "From my cold dead hands!" Of course, it would have been fun to contact the local TV crew. Guess that would have zeroed out the dealerships advertising budget for a year.
FireballFL 04-06-2008, 11:28 AM so my family and i bought an 07 cr-v ex last month for a very good interest and price. 3.9% on a brand new cr-v! it took us two hours to negotiate the price down to 435/month from 497. finally they said ok, we'll give it to you for 430.14! and it was the GM also that made the deal, so heck yes we took it. last week, they called us saying that they sold the vehicle too cheap and that they going to take it back. so i was pissed cuz it's such an embarassment that people know that we got a cr-v nd now we dont. plus we'd pay for the insurance already. so today we went to return it and did all that talking again and signed the paperwork. so now, i asked if they could write me a statement that says i will not be liable for anything from that time on, they wouldnt do it becuase they dont have time to type it or write it up and kicked me out of the finance office. i was acting nice b/c i dnt like these people anymore! i mean..how can they do that becuase they sold it too cheap and customers can't sell it back because it's too expensive???? (in California, thers no cooling off period). so after that i just went another dealership to buy an odyssey. 548/mnth for 60 mnths. no down/trade. i hope this is a good deal ndnot only b/c im pissed
This practice is not uncommon. The dealerships will assume that the common consumer will wish to bypass the embarassment of returning the vehicle and sign a higher agreement. This sort of tactic in the financial world is called "squating". Several states have taken strong stances with this tactic.
When I purchased my first new car, the 2005 Honda Civic, I had the car and I knew I got the car for a good deal. $100 over factory invoice was a damn good deal. The payment was just right and I felt I made a good deal. Three days later, the dealer called me and informed me that the finance company was not going to give me the 4.9% interest rate that was promised.
I immediately let them know that I would call them back and I immediately contacted American Honda Finance, the company that financed the Civic, and I was informed that they approved the loan because my high FICO score. I called back and called the dealership "liars" and they stated that they were not lying and then proceeded to call them a few choice explectives. I immediately asked to place them on hold and called back AHF, the finance company, and had both on the line with me. Let me give American Honda Finance it's due, that woman in Atlanta, GA gave the dealer a tongue lashing and a half.
I also informed the gentleman that if he wanted to try to charge me more for the car, then they could return my 99 Honda Civic and they could pick up my new car because I was not coming to their dealership. The dealer (Crown Honda of Pinellas Park) did not like this and hung up the phone on both I and the lady at AHF. After that, I never heard from them again and when I purchased another car, it was at Kuhn Honda in Tampa (far better experience).
The one thing I do not care for is being cheated and I will call people on the carpet on that one.
Aviography 04-06-2008, 11:51 AM This is exactly the reason why car sales people have such a poor reputation.......
stevencrosbie 04-06-2008, 12:06 PM The one thing I do not care for is being cheated and I will call people on the carpet on that one.
:thmsup: You don't know how many people you may have helped in the future by doing that to the dealership. I'm sure someone was in trouble after that!
I hate dealerships that try this.
FireballFL 04-06-2008, 01:22 PM :thmsup: You don't know how many people you may have helped in the future by doing that to the dealership. I'm sure someone was in trouble after that!
I hate dealerships that try this.
Thank you, I have enjoyed this forum so far. It is very informative. To follow up what I did afterwards, I ended up contacting the state attorney general's office of this incident as well. Apparently, Florida has a real problem with dealerships trying this game, but luckily with the local news covering this in all the markets here, people have become very smart when dealers try this. When I bought the Accord, I let them know that if they should call me up for any reason, then they should just come get the car.
huvur1 04-07-2008, 07:21 PM Until you sign the contract, i guess it's still up to both parties to agree. The lesson is to get a signed contract as soon as the deal is made and you're happy with it. I hope that GM was embarrassed because he couldn't hold up his proposed payment!
I immediately let them know that I would call them back and I immediately contacted American Honda Finance, the company that financed the Civic, and I was informed that they approved the loan because my high FICO score. I called back and called the dealership "liars" and they stated that they were not lying and then proceeded to call them a few choice explectives. I immediately asked to place them on hold and called back AHF, the finance company, and had both on the line with me. Let me give American Honda Finance it's due, that woman in Atlanta, GA gave the dealer a tongue lashing and a half.
I also informed the gentleman that if he wanted to try to charge me more for the car, then they could return my 99 Honda Civic and they could pick up my new car because I was not coming to their dealership. The dealer (Crown Honda of Pinellas Park) did not like this and hung up the phone on both I and the lady at AHF. After that, I never heard from them again and when I purchased another car, it was at Kuhn Honda in Tampa (far better experience).
The one thing I do not care for is being cheated and I will call people on the carpet on that one.
i would definitely try something like this next time if it ever happened to me again at another dealership. im thinking about buying that smart four-two car, so maybe if it'll happened then. :naughty:
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