This is my first Honda, I bought the car based on it's technical and mechanical merits along with it's reputation. So far I have received two phone calls from Honda Motor Corporation, one printed survey and THREE phone calls from the selling dealer (two from my salesman and one from the Service Manager) all in the first month of ownership.

I've purchased many new cars over my lifetime and only other time I received this level of customer care is when I bought my 2006 Corvette.

Kudo's to Honda considering they sell hundreds of thousands of cars each year.

This is my first Honda, I bought the car based on it's technical and mechanical merits along with it's reputation. So far I have received two phone calls from Honda Motor Corporation, one printed survey and THREE phone calls from the selling dealer (two from my salesman and one from the Service Manager) all in the first month of ownership.

I've purchased many new cars over my lifetime and only other time I received this level of customer care is when I bought my 2006 Corvette.

Kudo's to Honda considering they sell hundreds of thousands of cars each year.


They really seem to care about these types of things. I understand that subaru is pretty similar, plus they do that anytime you have warranty work done. Then Subaru is very tough on dealers that dont score well. Not sure how honda is to dealers.

never got any calls or anything from Honda, just a phone call from dealer :)

why is it that honda tries to haggle me on prices then?

Had a lot of these when I bought the car but when later on I had trouble with the car, then no phone call!

I answered to a survey very badly because I had trouble with my dealer, and again, no follow up phone call...(from either Honda or the dealer).

I received several followup phone calls after I bought the 06 from both Honda and the selling dealer. My dealings with Honda customer service have also been impeccable.

i have never gotten a call from honda (after 3 new honda purchases and 1 new acura purchase), but that could be simply because i don't answer the phone if i don't recognize the phone number. :lmao:

i have recieved tons of follow ups from dealerships though. i even emailed one sales guy a few times following my accord purchase and again after an accident 5 months into ownership as well. :thmsup:

I hadn't received any calls until I took my Accord in for a warranty claim. After that I got quite a few calls in regards to the level of service I received from the dealer.

i don't answer the phone if i don't recognize the phone number. :lmao:

My caller-id showed American Honda @ 909-664-9000 so I had no difficulty knowing who was calling me.

Reading the responses it appears Honda is hit miss just like the rest of the mere mortal car manufactures like GM and Ford that get beat up all the time yet are most likely as good as any thing being mass manufactured. So much for the "superiority" myth.

So much for the "superiority" myth.

Perhaps. Hopefully your car will be very reliable and then you'll see the difference. That did the trick for me (I've gotten hit or miss phone calls from them, as well).

Enjoy the '08!

Reading the responses it appears Honda is hit miss just like the rest of the mere mortal car manufactures like GM and Ford that get beat up all the time yet are most likely as good as any thing being mass manufactured. So much for the "superiority" myth.

Yessirree, surveys and phone calls are definitely what make a car run economically and trouble free for thousands of miles... :rolleyes:

personally I hate getting these calls. I tell then that if I was unsatisfied, I'd be calling them to complain. please don't waste my time otherwise.

I have gotten emails about my satisfaction with my service from ownerlink that linked to an online survey similar to what you get in a phone call. that works fine for me.

I prefer the email surveys....my only phone is a cell phone and I'd rather them not use that number.

Toyota did my survey with email.

I have to say it is quite a farce. After all the crap I went through with the dealer Honda told me that there was not much they could do other then call the dealer. Warranty work I guess is another thing, but dealer greed and poor handling of the product before sale they just can't help you out with. Makes no sense. It really does not make me feel good about this purchase.

I think their is a huge disconnect between Honda America and it's Franchisee's.

2008 Accord Coupe ELV6-NAV Screw-ups by the dealer:

1. Drilled hole in bumper: replaced with new bumper
2. Steering wheel plastic scratched: replaced
3. Improper trunk liner: replaced
4. New Wheel Locks, lug nuts missing: Returned
5. Security etching on 4 windows: No-one wants to take responsibility
6. Dealer lies to Honda that I knew about the window etching. If so why is it on the car and why is the feature not activated?

I have to say that this was my worst experience with a dealer (Keyes Woodland Hills).

Ironically in Southern California they are running feel good ad's about So Cali dealers "We're Helpful". Based on the fact that they are running those ad's I would say there is a problem.

The survey call you get one week later is from an independent company that ranks the sale person. I happily trashed my sales guys rating. I told him the only person he has to blame is the guy who PDI my car.

Next trip is to Torrance and talk face to face with a human. Luckily Honda Torrance is not too far away!

So again I would say that their is a huge disconnect between Honda America and it's Franchisee's.

I got a letter from Honda congratulating me on my purchase of a 2008 Accord sedan and they also included a poster. Problem is that I didn't purchase a 2008 Accord.

I got a letter from Honda congratulating me on my purchase of a 2008 Accord sedan and they also included a poster. Problem is that I didn't purchase a 2008 Accord.

Maybe they're trying to give you a hint?

Maybe they're trying to give you a hint?

I just bought a new 07 Accord and I think they were confused.

LOL! Now that is a good one.

i have never gotten a call from honda (after 3 new honda purchases and 1 new acura purchase), but that could be simply because i don't answer the phone if i don't recognize the phone number. :lmao:


That could have SOMETHING to do with it... :lmao:

personally I hate getting these calls. I tell then that if I was unsatisfied, I'd be calling them to complain. please don't waste my time otherwise.

I have gotten emails about my satisfaction with my service from ownerlink that linked to an online survey similar to what you get in a phone call. that works fine for me.
If the calls were actually from Honda (or whoever) and not from a survey phone bank firm that is just amassing statistics, then I would be pleased to answer them. However I do get the impression that the survey calls are really just a marketing ploy to make the new owner think they care.

I just bought a new 07 Accord and I think they were confused.Probably ran out of 07 posters before they ran out of 07 Accords. Sell it on eBay. (the poster, not the Accord) :banana:

If the calls were actually from Honda (or whoever) and not from a survey phone bank firm that is just amassing statistics, then I would be pleased to answer them. However I do get the impression that the survey calls are really just a marketing ploy to make the new owner think they care.

the caring thing is part of it. more of it is Honda "scoring" their dealers. SSI (sales satisfaction index), if everyone reports that their experience was great, dealers get bonuses, etc. if most people that take the survey complain, dealers have a harder time getting their extra money, etc.

the caring thing is part of it. more of it is Honda "scoring" their dealers. SSI (sales satisfaction index), if everyone reports that their experience was great, dealers get bonuses, etc. if most people that take the survey complain, dealers have a harder time getting their extra money, etc.

No extra $$$ for my salesmen. The survey has nothing to do with customer satisfaction.

These surveys have little to do with Honda caring. Like stevel mentioned, these surveys that are conducted are to score dealers on customer experience and satisfaction, the service dept depends on perfect scores in order to receive bonus money as well as the technicians.