PDF files

[princess]

I've had reports by a few that they can't open the PDF files.... I can, so is it them?

Everybody try it & tell us here:

[Pairallel]

I tried one, and it is not working for me... :thumbsdow

[Accordtx1]

I have found that when I click directly on the link that it will not work, but if I right click the link and choose "save target as" then it works. for all of those who cant get it to work.... just a thought :yes:

[princess]

I can open them all normally...I even went back to the oldest ones.... :dunno: I wonder what's going on for some people...... :confused:

[anysia]

i get the following error message:

File does not begin with '%PDF-'


:dunno:

[Wardsweb]

PDF files are very particular about what version they were created in versus what version you trying to read them with. Right clicking and saving to your computer is always a good first step. Then you can always download the latest version of the reader from Adobe.

[Dave]

i can open them no problem. only difference is before it used to open a new page and now it doesnt.

[Pairallel]

They always worked for me before, but now they don't - I think it has something to do with the new site software.

[cmw]

They always worked for me before, but now they don't - I think it has something to do with the new site software.

Same here. :dunno:

[stevel]

no problems opening them here.

[Inspector1]

I cannot open the oil pressure pdf in maint.
I can open all the factory and instructions.. I have version 7 reader can be loaded from HERE (http://www.adobe.com/products/acrobat/readstep2.html)
It also has photoshop 2.0 starter kit for folks without image software....



NOTE: Adobe version 7 is not designed for use with Win 98...only users of XP or 2000 should download the latest version.

Thanks Pairallel !! :thmsup:


I1 :)

[Pairallel]

I have version 7 reader can be loaded from HERE (http://www.adobe.com/products/acrobat/readstep2.html)
I1 :)

NOTE: Adobe version 7 is not designed for use with Win 98...only users of XP or 2000 should download the latest version.

[cmw]

NOTE: Adobe version 7 is not designed for use with Win 98...only users of XP or 2000 should download the latest version.


I am using Adobe ver 6.0.3 at home (Win XP Home) and at work (Win XP Pro). I can open the PDF's at work but not at home.

[princess]

We have 5.0 & XP, no problems.....

[cmw]

Strange....I could open PDFs from other sites, but not this one. I uninstalled Adobe 6 and installed 7...now I can open them. :thumbsup:

[stiller fan]

no probs for me.... :thmsup:

[shimh]

They always worked for me before, but now they don't - I think it has something to do with the new site software.

I got the same problem. It just happens some of the PDF files or maybe it just occurs occasionaly regardless of which file you are downloading. It seems that the file is not completely downloaded before Acrobat opens it. One solution is

1. delete Internet Temp. files to clear the cache of the file you just downloaded
2. use save as.. to save the file to HD.

[RTexasF]

HMMM......Some open, some won't or says the file is damaged.

[Dave]

got this error message:


"adobe couldnt open *name of file* because it is either not a supported file type or because the file has been damaged (for example it was sent as an e-mail attachment and wasnt correctly decoded)"

[shimh]

Please check my post (no. 17) in this thread. It works for me.

[Pairallel]

got this error message:


"adobe couldnt open *name of file* because it is either not a supported file type or because the file has been damaged (for example it was sent as an e-mail attachment and wasnt correctly decoded)"


Tried at home and got this same message...XP with Adobe 6.0

At work they don't work for me either - 98 with Adobe 6.0

Maybe it's time for Wards to investigate what happened with the new software upgrade???? :dunno:

[Wardsweb]

Can you give me a specific file that will not open for you?

[Pairallel]

This recent one doesn't work at all. I tried directly opening, then I tried downloading and opening. Neither method worked from either computer... :dunno:

http://www.driveaccord.net/forums/showthread.php?t=508

[Wardsweb]

I take it you meant to say "the" and not "this", as there was nothing to reference. I did take a look at the two lastest posts and the links had a typo. The links have been fixed. Let me know if it was something else you were talking about.

[Pairallel]

Sorry - I'm an idiot - forgot to paste the link - edited post #23 now...

[Wardsweb]

I am able to open that file in Adobe Acrobat 4.0, 5.0 and 6.0
Not sure where the issue is. Kind of hard for me to troubleshoot something that works here.

[shimh]

I think the problem is not on the PDF file itself, but corrupted transmission - the Acrobat reader gets corrupted/incomplete PDF when it is opened in Internet Explorer. You may test it remotely. At least for me, when the problem occurs, I can use save as... after first clearing the Internet Temporary files cache. The Acrobat reader opened the downloaded PDF file without problem.

[shimh]

Ok. Just tested, as one example. When I open the PDF file in this link http://www.driveaccord.net/forums/showthread.php?t=2010, the Acrobat reader (Acrobat Professional 7.0) tried to open the PDF before it is completed downloaded, and it says "There was an error processing a page. There was a problem reading this document (109)", downloaded status is 107.72KB of 265.99KB.

I think it is also related to the fast web view feature of the Acrobat reader. So one workaround is to disable it in the preference of Acrobat reader (the option is in Internet category) or to save the PDF to HD first. Ward, maybe you can figure out something on the server side.

[mbisson]

I couldn't open the pdf either.

mike

[Inspector1]

Great diagnosis and fix with fast web view disable :banana: :banana:

Thanks shimh :thmsup: :thmsup:

I1 :salue:

[Inspector1]

But still cannot open this one (http://www.driveaccord.net/forums/showthread.php?p=20059#post20059)

I get a different error / corrupt file

I1 :scratch:

[stevel]

no prob opening that one here. using mozilla and reader 6.0.

[shimh]

But still cannot open this one (http://www.driveaccord.net/forums/showthread.php?p=20059#post20059)

I get a different error / corrupt file

I1 :scratch:

No prob either. IE/Acrobat 7 Pro. with fast web view disabled

[princess]

So does viewing for some depend on HOW they do it? If we figure out exactly what works, then maybe a stickie should be added with a warning or the viewing requirements......

I'm getting lots of requests for emailing stuff they can't see!

[Wardsweb]

Yes Princess most problems have more to do more with the user and not with the actual file. We live in a time when plug-n-play is the norm, so people expect things to just work. Often a little time reading instructions, editing your settings or going through the configuration are just not done. I see it all the time with our customers calling into support only to be told to look at page one of their user manual.

[RTexasF]

:blush: :blush: :blush: :blush:
Boy do I feel dumb!

[princess]

So things all work for me 'cuz it's my computers have been set up for accommendating for things like this? He RARELY ever does a "quick" install on anything.... he does custom...

If this is why, he'll sure get a kick out of knowing his way worked!! :)

[dragon]

I found this as a possible work around. I have not yet tried it.



Error "...File does not begin with '%PDF-'" When Opening PDF File Sent Via E-Mail
Issue

When you try to open a PDF file that was sent or received via an e-mail application or America Online (AOL), Adobe Acrobat or Adobe Reader returns the error, "There was an error opening this document. File does not begin with '%PDF-'."


Detail
The PDF file has a .mme extension rather than a .pdf extension.


Solutions

Do one of the following:


Solution 1
If you received the PDF via e-mail, ask the sender to check with the Internet Service Provider (ISP) for recommendations on the best way to send PDF files. For example, the ISP may suggest a specific encoding format.


Solution 2
If you received the file via AOL, do one of the following:


Disclaimer: Adobe Systems does not support AOL software or files sent or received using AOL. If the following options do not solve the problem, refer to the AOL software documentation or contact AOL.


-- Upgrade to America Online 5.0 or later.


-- Ask the sender to resend the PDF file with MIME encoding enabled in the e-mail application. AOL's software will automatically decode the MIME file and place the decoded *.pdf file in the same folder containing the encoded version. If AOL is unable to decode a MIME-encoded file, it creates a file name with a .mme extension. AOL recommends that you download the *.mme file and decode it with WinCode (for Windows) or Decoder (for Mac OS); both WinCode and Decoder are available from Etreesoft's Web site at www.etresoft.com.


-- Decode the PDF file using WinCode for Windows:
1. Download WinCode, which is available free from the Etresoft Web site at www.etresoft.com/.
2. Start WinCode.
3. Choose File > Decode.
4. Select the PDF file with the .mim extension. WinCode will decode the file, give it a .pdf extension, and place it in the same folder in which the encoded version was stored.


-- Decode the file using Decoder for Mac OS:
1. Download Decoder, which is available free from the Etresoft Web site at www.etresoft.com/.
2. Double-click the self-extracting Decoder file to decompress it.
3. Drag the PDF file with the .mim extension onto the Decoder application file. Decoder will decode the file, give it a .pdf extensions, and place it in the same folder in which the encoded version was stored.
4. If the file does not appear with the red Acrobat PDF icon, choose File > Open in Acrobat or Adobe Reader, select Show All File Types, select the file, and click Open. Or, before trying to open the file in Acrobat or Adobe Reader, drag the *.pdf file onto the PDF File Type Utility, which is located on the Adobe Reader CD in the Utilities: Mac: PDF folder. You can also download the utility from Adobe's Web site at www.adobe.com/support/downloads/acrmac.htm.



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[princess]

Welcome, dragon. Maybe your info can help out some having toubles with the files.

The files are attached the same way they always were.... somehow during the upgrade things got picky.... with both old & new files. I hope your info will be the cure! :)

[anysia]

someone remind me to mess with htis at home later. i can't change the settings on this pc (work) and i still can't get the files to open here anymore. but i'm not sure if i've even tried at home yet. (i get frustrated with my pc too easily even though i do have a small clue about it! :lmao: it's just not something i like to mess around with-can always count on ending with a headache! :rolleyes: )

[Pairallel]

Try opening your Adobe Acrobat and wait for the automatic update detector to work. It should tell you that version 7.0 is available, and you can download it now. If you don't already have 7.0, this may make the difference for you.

As soon as I upgraded to 7.0, I could read the files again. :thmsup:

[F6Hawk]

I am using 7.02, and can open any other PDF file I have come across, except Princess'. Something is stripping the %PDF text from the header lines, becasue every other PDF on my computer I looked at in hex mode has them.

Fast web view did nothing for me here, nor did saving target, nor opening in new window. Suspicious... will keep working on it!

[shimh]

Clear Internet temp. files, then use save as target. it will work.

[F6Hawk]

Clear Internet temp. files, then use save as target. it will work.It DID make an improvement, but still there are files remaining that are unable to open.