Here is a email I received. I thought others may find this information useful.

"There is a definite problem with theway this site's software handles pdf files.
They are not being decoded properly. This makes them unopenable by the site's users."


It is not the site, it is Honda. These files come direct from them. Honda has chosen to not standardize their encoding, so they may be built in any of three or four versions of Acrobat. The newer versions are not readable in older versions of the reader. Some also require they be downloaded and read from your drive and not through a browser. It has always been this way. These files were not intended to be available to the public. The dealerships know about these issues.

Thanks for the info Wards :thmsup: :thmsup:

I1 :)

So does that mean we just happened to have the right versions by chance? I don't have problems on any site opening up stuff in PDF.

For a while I did with video, but discovered it was Netscapes way to force us into updating....once we did all's well there too.

Maybe I'll experiment with changing them to something else....any suggestions what type I should try??

Sorry, Ward, I don't see it that way. Not arguing with you, but I think they are not giving you clear poop. If that were the case, then they would ALWAYS cause problems. As someone posted before, clearing your temp internet cache solves MANY of the problems with opening. If I save one of the PDFs, and cannot open it, I delete the file, clear my cache, then re-download it, and all is well again.

I have tried this with both version 7.2 (reader only) and 6.0 (Acrobat Professional, the writer), and the results seem to be the same.

One thing I have noticed, if you save the file to your hard drive, and right-click and get the properties, there is a optional security option on the bottom of the properties page. It says the file did not come from this computer, and may be blocked. Click here to unblock. Well, I did this on a file that was working, and it unblocked it. looking at properties again did not offer a security option. So next time I get one that does not open at first, I will try the unblock thing before I clear my cache, see if that fixes things.

I'm only repeating what others have told me who were having issues. I've never had an issue opening any PDF on this site or others that include installation instruction for many models of Honda and Acura.

As far as I know, we don't do anything other than hold on our server the PDF files as written and down loaded from Honda.