diggz20
06-20-2011, 08:09 PM
This is my story. Was driving home from my folks home on Sunday June 12 2011 (about 30km drive) in my 2008 Honda Accord 4cyl EX. When i got home went it was about 4:00pm. At about 6:00pm went back to the car started it up again, and a bunch of white smoke came out of my rear muffler. Immediately i shut her down. Suspected a blown head gasket. In the morning I had it towed to the local dealer for warranty. On Tuesday the dealership called me to ask for receipts of work that was done to the car in a prior accident. I obliged and had it faxed to them on Thursday afternoon around 3:00. They called me today Monday June 20th and said the cars engine wasnt covered under warranty. When I asked the service attendant why, she had no answer as she directed me to Honda Canada. She gave me the phone number and it was the wrong one, the person on the line told me to call the service manager as he would know the answer. So i called the manager and asked why wasnt the car under warranty he directed me back to Honda Canada with the right phone number. Nobody could give me a straight answere. So i called and spoke to a gentleman there and he told me after putting me on hold for a minute or so that the service manager should have told me. So after holding some more he told me the engine was no longer under warranty because it was rebuilt after an accident. I told him all the work was done at a Honda dealership with all genuine Honda parts. He said only the original parts of the new car are covered under warranty and to read the warranty. He also advised me the cause of the problem was that I got into an accident 2 years ago 60,000km ago in March 2009 and that any repairs because of an accident are not covered under new car warranty. The car had 20,000km original kms on it at the time of the accident. The work done was a complete engine rebuild and new radiator totaling $15000 charged to my insurance company.
This is what i got from reading the warranty.
9.Your genuine Honda replacement parts warrantyOne year or 20,000km which ever comes first.............................
...
...
...
Parts or components replaced during the original vehicle warranties receive the balance of the original applicable warranty.
No Warranty shall cover:1......
2. Any repairs required as a result of a collision, accident, neglect, racing or misuse.
So my gripe is that it does not say anything about rebuilt motors and that the damages were not caused by an accident. I just started up the car and it went up in smoke.
Estimated cost of repairs $5850 for new used engine and new radiator.
I would really appreciate it if someone could give me some feedback, comments or advice. Thank you in advance.
This is what i got from reading the warranty.
9.Your genuine Honda replacement parts warrantyOne year or 20,000km which ever comes first.............................
...
...
...
Parts or components replaced during the original vehicle warranties receive the balance of the original applicable warranty.
No Warranty shall cover:1......
2. Any repairs required as a result of a collision, accident, neglect, racing or misuse.
So my gripe is that it does not say anything about rebuilt motors and that the damages were not caused by an accident. I just started up the car and it went up in smoke.
Estimated cost of repairs $5850 for new used engine and new radiator.
I would really appreciate it if someone could give me some feedback, comments or advice. Thank you in advance.