Bought 02 Accord. Help: Bad experience

[02se]

Hi all,

I just bought a certified used 2002 Honda. The buying experience was terrible, a lot of the required paperwork was missing. The dealership also wasn't going to include another key (car only came with one key and one remote, it's suppose to have 2 key, 2 remote + 1 valet key) and they didn't have floor mats for it. If I was buying from a private party and these things are disclosed, then I would have no problem. But these things are "minimum requirements" as stated by the Honda Certified Used web site (and also on the 150pt inspection sheet).

I felt like they were trying to cheat me out of $200+ worth of things ($50+ per key, $80 for the remote, $90+ for the floor mats).

After spending half a day there, I finally got them to give me the things that should be included. I will call the General Manager (GM) to complain about this. What are some other steps that I can take? Can I call Honda and compain about this dealership? Would that really matter?

Has anyone had similar experience with a dealership? Any advice would be greatly appreciated.

Thanks you for your time.

[stevencrosbie]

Call Honda America and Complain. Very simple, I had the same problem at a Honda dealership.

Make sure you go over the entire checklist and ensure the car is actually certifiable.

[02se]

Thanks for the quick reply. How were you treated when you called Honda America? Can they do anything about it?

I think in the end I'll get most of the things that I'm suppose to get. But, I feel their business practice is unethical. I had to waste a lot of time on this "deal"...

I will call the GM tomorrow and hope they change their business practices.

[joerockt]

Sounds like you got what you wanted eventually. You could call Honda and complain, but I wouldnt expect anything out of it.

Sucks that you had to battle for it though.