things that MAY become a pattern...

[princess]

DATE: January 29, 2009



TO: All Honda Sales, Service & Parts Managers



FROM: American Honda Parts and Service Divisions



RE: 2006 Civic Auto Tensioner Product Update Campaign





On January 30, 2009 Honda Motor Co. will post a Service Bulletin to support the auto tensioner bolt product update on the North American and Japan produced 2006 Civics.



Basic Problem

Belt tension is high on the 2006 Civic. If the torque on the tensioner bolt is below specification, the inner washer seating surface becomes deformed. Repeated loading of the bolt (normal usage) leads to the stress on the bolt exceeding its fatigue limit, resulting in the bolt breaking.



Supporting Materials

The Service Bulletin 09-007 will be posted tomorrow, January 30, 2009. The Service Bulletin will detail the installation of a new auto tensioner bolt and new accessory drive belt with revised routing. The customer mailing will begin mailing on February 6, 2009.



Campaign Parts

This campaign will require replacement of the auto tensioner bolt and the accessory drive belt. These individual parts are packaged as a kit. Each dealer will be allocated kits automatically. The kits will begin arriving at dealerships on January 31, 2009 and continue into the week of February 2, 2009. Additional kits can be ordered as needed.



Note: Vehicles not equipped with A/C will require the re-installation of the original accessory belt since the belt length is different from the belt supplied in the kit.



Repair Strategy

Repair vehicles in dealer inventory prior to sale. Repair customer vehicles that meet the campaign coverage criteria in the VIN status inquiry system.

[mhadden]

Originally Posted by princess

To: All Honda Service Managers/Advisors

From: Technical Research & Support Group

Re: Request For Parts: 2009 Accord (2Dr & 4Dr) Front Brake Noise



Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.



Background
American Honda (AHM) would like to collect front brake pads, rotors and calipers from certain 2009 Accords (2 door & 4 door / EX only) with a customer complaint of the front brakes squeaking or squealing.





Qualifiers
AHM is interested only in 2009 Accords that meet the following requirements:



· Have no previous brake repairs of any kind.

· Accord EX ONLY starting with VIN:

1HGCP2***9A018106
thru
1HGCP2***9A999999

1HGCP3***9A007446
thru
1HGCP3***9A999999

1HGCS1***9A002794
thru
1HGCS1***9A999999

1HGCS2***9A001643
thru
1HGCS2***9A999999

JHMCP2***9C002071
thru
JHMCP2***9C999999

· The noise is coming from ONLY the front brakes.

· The complaint is ONLY squeaking or squealing.





Action Required
If you have or know of such a vehicle call Technical Research & Support (TRS) Group. TRS will record certain vehicle information and provide you with further instructions.



Thank you.

Do you have this in pdf form? My vehicle falls within the parameters and I'd like to "volunteer" my pads. Not sure why its just "EX"'s, though

[princess]

I'll see if they have one....the site is WAY moody today!!

[princess]

Nope. Not yet..... there's nothing out.

[zexen]

It's interesting that they sent out a message for the EX models only and for the front brakes to be replaced... That means they aren't even addressing the rear brake wear issue.

[princess]

That's means the others haven't been enough to track down a cause.

[princess]

To: All Honda Service Managers/Advisors

From: Technical Research & Support Group

Re: Request For Parts: 2008 Accord Front Wheel Bearing Noise



Print this iN message and provide a copy to the Shop Foreman and all Technicians.



Background
American Honda (AHM) would like to ONLY collect failed right and left front knuckle assemblies with the splash guard and hub Still Attached, from certain 2008 Accords (VIN beginning with JHM) with a complaint of front wheel bearing noise.



To fully understand the cause of this occurrence, TRS will need to record certain vehicle information and provide you with further instructions prior to you attempting a repair of any kind.



Action Required
If you have or know of such a vehicle call Technical Research & Support (TRS) Group.

[princess]

To: All Honda Service Managers/Advisors

From: Technical Research & Support Group

Re: Request For Parts: 2006-2008 (2-Door) Civic and Civic Si for SRS Code 32-10



Print this iN message and provide a copy to the Shop Foreman and all Technicians.



Background
American Honda (AHM) would like to collect parts from certain 2006-2008 (2-Door) Civic and Civic Si with a complaint of the SRS light on with Diagnostic Trouble Code (DTC) 32-10.





Qualifiers
First time and repeat complaints are ok. AHM would like you to answer a few questions and fax them to TRS . When doing so, please include your dealer number, the VIN, and a dealer contact name.

Have you done the following repairs to the vehicle:
Did you inspect under the Passenger side seat? Yes or No
Was the SRS coupler soft set? Yes or No
Is the vehicle still there? Yes or No
How long has the vehicle been in Service:
less then180 days
180days or greater


To fully understand the cause of this occurrence, AHM is interested in obtaining specific parts prior to you attempting a repair of any kind.

Action Required
If you have or know of such a vehicle, call Technical Research & Support (TRS) Group. TRS will need to record certain vehicle information and provide you with further instructions.





Thank you.

[princess]

To: All Honda Service Managers/Advisors

From: Technical Research & Support Group

Re: Request For Parts: 2008 - 2009 Accord (2-Door & 4-Door) Front Brake Judder



Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.



Background
American Honda (AHM) would like to collect front brake pads, rotors and calipers from certain 2008-2009 Accords (2-door & 4-door) with a complaint of a front brake Judder.


Qualifiers
AHM is interested only in 2008- 2009 Accords produced in Japan (JHM) and US (1HG) that meet the following requirements:



· Have no previous front brake repairs of any kind.

· Minimum of 10, 000 Miles.

· Not related to extended storage (corrosion/brake pad imprint on the rotor)

· The judder is coming from ONLY the front brakes.

Action Required
If you have or know of such a vehicle call Technical Research & Support (TRS) Group. TRS will record certain vehicle information and provide you with further instructions.



Thank you.

[princess]

To: All Honda Service Managers/Advisors

From: Technical Research & Support Group

Re: Request For Parts: 2009 Accord (2Dr & 4Dr) Front Brake Noise



Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.



Background
American Honda (AHM) would like to collect front brake pads, rotors and calipers from certain 2009 Accords (2 door & 4 door / EX only) with a customer complaint of the front brakes squeaking or squealing.





Qualifiers
AHM is interested only in 2009 Accords that meet the following requirements:


· Have no previous brake repairs of any kind.

· Accord EX ONLY starting with VIN (JHMCP2***9C002071 thru JHMCP2***9C999999)

· The noise is coming from ONLY the front brakes.

· The complaint is ONLY squeaking or squealing.





Action Required
If you have or know of such a vehicle call Technical Research & Support (TRS) Group. TRS will record certain vehicle information and provide you with further instructions.



Thank you.

[princess]

To: All Honda Service Managers/Advisors

From: Technical Research & Support Group

Re: Request For Parts: 2003-2005 Civic CVT Mount



Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.



Background
American Honda (AHM) is currently investigating 2003-2005 Civics with CVT mount failures. The failure can be found during a CVT replacement or other repair in which the CVT is removed. Some symptoms can be a vibration on acceleration, a grinding noise, rough idle, or a growling noise from a stop or the mount could be torn.



AHM would like to collect the mount, bracket, and bolt as an assembly (Click here to view the parts of interest); if it is suspected that the mount is the failed part. Make sure NOT to separate the mount from the bracket. Before removing the assembly, please take a front and rear photo of the mount showing the position of the rubber stop, and send the photo to TRS.

Action Required
If you have or know of such a vehicle call Technical Research & Support (TRS) Group. TRS will record certain vehicle information and provide you with further instructions.





Thank you.

[princess]

To: All Honda Service Managers/Advisors

From: Technical Research & Support Group

Re: Requesting Parts: 2009 Fit, Lower Glove Box Rattle.



Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.



Background
American Honda (AHM) would like to gather pertinent information from any 2009 Fit with a customer or dealer complaint of a rattle noise coming from the lower glove box.



To fully understand the cause of this occurrence, AHM is interested in obtaining specific information from this vehicle prior to you attempting a repair of any kind.



Action Required
If you have or know of such a vehicle, call Technical Research & Support (TRS) Group. TRS will need to record certain vehicle information and provide you with further instructions.

[jbracefan1977]

Originally Posted by BenjiBoy650

Mitsubishi is said to have people surfing the internet boards all day searching for Lancer Evo owners who race their cars. Then, with the evidence that these cars were raced, they void the warranty for those particular owners. Aren't car companies just great?

this is terrible!!

Anyway, thanks for the heads up Princess

[DougandLiz]

Here you go again!

Three weeks ago I purchased a 2009 Accord V6 EX-L with a VIN number listed below. The car had less than 100 miles on it. Third day out when I first drove it with the windows down I noticed the squeak/squeal from the front brakes. Brought it back to the dealer. They said it was glaze (rust?) from sitting on the lot. They machined the rotors and sent me on my way. This, of course, did not solve the problem. Brought it back and they machined the rotors again and replaced the front pads. A week later, of course, they are squeaking and squealling again.

My question is, given others experiance with this problem, how do I effectively deal with the dealer and Honda. I am led to believe by others that I could continue to go through the motions, but until Honda has a fix, the noise will continue.

Do I push the dealer to guarantee me to replace the brakes, rotors, and calibers if they ware prematurely or are excessively noisy until Honda fixes the problem? After all, the dealer knew or should have known this car had the problem given princess' post. Therefore, my beef is with the dealer as well as Honda.

Suggestions?

Originally Posted by princess

To: All Honda Service Managers/Advisors

From: Technical Research & Support Group

Re: Request For Parts: 2009 Accord (2Dr & 4Dr) Front Brake Noise



Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.



Background
American Honda (AHM) would like to collect front brake pads, rotors and calipers from certain 2009 Accords (2 door & 4 door / EX only) with a customer complaint of the front brakes squeaking or squealing.





Qualifiers
AHM is interested only in 2009 Accords that meet the following requirements:



· Have no previous brake repairs of any kind.

· Accord EX ONLY starting with VIN:

1HGCP2***9A018106
thru
1HGCP2***9A999999

1HGCP3***9A007446
thru
1HGCP3***9A999999

1HGCS1***9A002794
thru
1HGCS1***9A999999

1HGCS2***9A001643
thru
1HGCS2***9A999999

JHMCP2***9C002071
thru
JHMCP2***9C999999

· The noise is coming from ONLY the front brakes.

· The complaint is ONLY squeaking or squealing.





Action Required
If you have or know of such a vehicle call Technical Research & Support (TRS) Group. TRS will record certain vehicle information and provide you with further instructions.



Thank you.

[blood00286]

Originally Posted by princess

8. 03-05 Accord rear window regulator noise.

my passenger side rear window runs up and down itself, especially in cold days.

=S