I really need your guys advice here.
Last night I saw Retrosolutions ad here for LED kits which included:
- Fast and Free Shipping in the US, no surprises at checkout
The gimmicks other vendors use:
- Others claim to cost less, add in their shipping costs and then see where the prices line up. With us, the price you see is the price you pay!
Signature also says use code ACCORD for forum member discount.
As soon as I placed the order I saw it never gave free shipping or any discount. I immediately email them quoting the ad (free shipping, no surprises...) and asking what's the deal, and that I want to cancel if the ad wasn't for real. They e-mail me back saying there were never any forum discounts on LEDs and their pricing and shipping policies changed on 03-31, and there's actually no free shipping now. I write them back at 9am being very nice, saying in that case please cancel my order for now as I need to think about it.
Then, late in the afternoon, they MODIFY the ad to get rid of the free shipping text, and e-mail me saying too bad, I can't cancel and there's a $5 fee.
Original version I relied on last night (google cache): http://webcache.googleusercontent.c...lbs&cd=1&hl=en&ct=clnk&gl=us&client=firefox-a
New version, they modified today to remove the free shipping after I brought this up: http://www.driveaccord.net/forums/showthread.php?t=35096
I guess I'm just surprised 'cause I've heard that RS is all about customer service and no BS so this seems really shady to me. If you make a mistake in updating your ads you should either honor it or at the very least, not change it behind the scenes then charge a customer who relied on the mistake a cancellation fee -- especially if he informs you immediately about the discrepancy and that he wants to cancel if it's not honored. I was gonna go ahead and order them anyway, but now I don't feel good about supporting this. It's mostly the principle that bothers me and I just expected... different. But V-leds is out of stock and Diode has had quality issues. I don't feel paying cancellation fees on this is in any way fair. What should I do?
Last night I saw Retrosolutions ad here for LED kits which included:
- Fast and Free Shipping in the US, no surprises at checkout
The gimmicks other vendors use:
- Others claim to cost less, add in their shipping costs and then see where the prices line up. With us, the price you see is the price you pay!
Signature also says use code ACCORD for forum member discount.
As soon as I placed the order I saw it never gave free shipping or any discount. I immediately email them quoting the ad (free shipping, no surprises...) and asking what's the deal, and that I want to cancel if the ad wasn't for real. They e-mail me back saying there were never any forum discounts on LEDs and their pricing and shipping policies changed on 03-31, and there's actually no free shipping now. I write them back at 9am being very nice, saying in that case please cancel my order for now as I need to think about it.
Then, late in the afternoon, they MODIFY the ad to get rid of the free shipping text, and e-mail me saying too bad, I can't cancel and there's a $5 fee.
Original version I relied on last night (google cache): http://webcache.googleusercontent.c...lbs&cd=1&hl=en&ct=clnk&gl=us&client=firefox-a
New version, they modified today to remove the free shipping after I brought this up: http://www.driveaccord.net/forums/showthread.php?t=35096
I guess I'm just surprised 'cause I've heard that RS is all about customer service and no BS so this seems really shady to me. If you make a mistake in updating your ads you should either honor it or at the very least, not change it behind the scenes then charge a customer who relied on the mistake a cancellation fee -- especially if he informs you immediately about the discrepancy and that he wants to cancel if it's not honored. I was gonna go ahead and order them anyway, but now I don't feel good about supporting this. It's mostly the principle that bothers me and I just expected... different. But V-leds is out of stock and Diode has had quality issues. I don't feel paying cancellation fees on this is in any way fair. What should I do?