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178 Posts
If I would not have inspected the tires closely after getting them installed I would have never known what DT did! I liked Discount Tire. I have bought many sets of tires from Discount Tire over the last 15 years, 5 or 6 sets or more. The last 2 times I bought tires from Discount Tire were bad experiences. I forgave them the first time, but this last time was the last straw.
Most recent incident:
Last week, September 2013. I went on the Discount Tire website to see and price tires. I decided to buy four Michelin Primacy MXV4 V-rated for $131 each. Note: At the time I looked the Michelin Primacy MXV4 came in two types, V rated for $131 and H rated for $121. I printed the page of the $131 V-rated tire to give to DT to eliminate any confusion about which tire I wanted. The website showed they had the 4 Michelin Primacy MXV4 V-rated in stock. Several other DT stores in the area showed they also had them in stock.
When I got to DT I handed the DT guy my printed copy of the web page for the "$131 Michelin Primacy MXV4 V-rated Tire" from the Discount Tire website, and told him I wanted 4 of these and he verified he had them in stock. I went across the street to a mall while waiting for my car. After coming back and paying, when I was leaving, I decided to inspect the tires before driving off. They had installed the H-rated tires and charged me for the V-rated tires. The receipt did not indicate V or H but I was charged for the V. I thought it was a mistake and went back into Discount Tire and told the DT guy they put the wrong tires on my car. He insisted that they were out of the V-rated, in spite of telling me he had them in stock when I arrived, and not saying anything to me, or adjusting the bill for the cheaper tire. I asked him why didn't you tell me before switching to H-rated? He said a message was left on my cell phone, but the only message I had was DT telling me my car was ready to pick up. I then asked him why didn't you let me go to another DT location as there were 3 or 4 other locations that had the V-rated in stock? He told me all those tires are being "held for other customers".
I told him to either put the V-rated tires on that I requested and paid for, or put my old tires back on and I'll go somewhere else. He then insisted that he would get the V-rated tires "next week" and call me, and that I can drive on the H-rated set until he gets the V-rated in. This week I got a call from DT and I went back and got the correct V-rated tires put on.
But there's more, the shadiness didn't stop there. On the V-rated replacement tires I checked the manufacture dates and 3 of the tires had matching dates and one tire was 4 months newer than the other 3. The single newer tire had the green stripes on the tread indicating the tire is brand new, and other 3 (with matching dates) tires no longer had the green stripes on the tread. The green stripes already worn off the tread on 3 of these tires indicates that these 3 tires were slightly used already, and were probably someone else's returned tires. I now suspect my "new" set of V-rated tires is really one brand new tire and three slightly used returned tires. I didn't mention this to DT because I am sick of DT and don't want to deal with them anymore. And I'm over it as long as the tires are good. By the way the original (wrong) H-rated set I was given all had the green stripes indicating all brand new tires.
Discount Tire? I completely don't trust them anymore. It will be Sam's Club or Costco for tires for me from now on.
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First incident in 2011
In 2011 I bought a set of 4 Michelin tires from Discount Tire. When I got home I checked the tire manufacture dates on the side of the 4 new tires.
One tire was over 3 years old.
One tire was over 2 years old.
The remaining 2 tires had been manufactured at less than a year old.
When I complained to Discount Tire about getting old tires, DT replaced the 3 year old tire with a newer one but did nothing about the 2 year old tire. Again if I had not checked the tires closely I would never have know I was getting 3+ year old tires installed as brand new.
Most recent incident:
Last week, September 2013. I went on the Discount Tire website to see and price tires. I decided to buy four Michelin Primacy MXV4 V-rated for $131 each. Note: At the time I looked the Michelin Primacy MXV4 came in two types, V rated for $131 and H rated for $121. I printed the page of the $131 V-rated tire to give to DT to eliminate any confusion about which tire I wanted. The website showed they had the 4 Michelin Primacy MXV4 V-rated in stock. Several other DT stores in the area showed they also had them in stock.
When I got to DT I handed the DT guy my printed copy of the web page for the "$131 Michelin Primacy MXV4 V-rated Tire" from the Discount Tire website, and told him I wanted 4 of these and he verified he had them in stock. I went across the street to a mall while waiting for my car. After coming back and paying, when I was leaving, I decided to inspect the tires before driving off. They had installed the H-rated tires and charged me for the V-rated tires. The receipt did not indicate V or H but I was charged for the V. I thought it was a mistake and went back into Discount Tire and told the DT guy they put the wrong tires on my car. He insisted that they were out of the V-rated, in spite of telling me he had them in stock when I arrived, and not saying anything to me, or adjusting the bill for the cheaper tire. I asked him why didn't you tell me before switching to H-rated? He said a message was left on my cell phone, but the only message I had was DT telling me my car was ready to pick up. I then asked him why didn't you let me go to another DT location as there were 3 or 4 other locations that had the V-rated in stock? He told me all those tires are being "held for other customers".
I told him to either put the V-rated tires on that I requested and paid for, or put my old tires back on and I'll go somewhere else. He then insisted that he would get the V-rated tires "next week" and call me, and that I can drive on the H-rated set until he gets the V-rated in. This week I got a call from DT and I went back and got the correct V-rated tires put on.
But there's more, the shadiness didn't stop there. On the V-rated replacement tires I checked the manufacture dates and 3 of the tires had matching dates and one tire was 4 months newer than the other 3. The single newer tire had the green stripes on the tread indicating the tire is brand new, and other 3 (with matching dates) tires no longer had the green stripes on the tread. The green stripes already worn off the tread on 3 of these tires indicates that these 3 tires were slightly used already, and were probably someone else's returned tires. I now suspect my "new" set of V-rated tires is really one brand new tire and three slightly used returned tires. I didn't mention this to DT because I am sick of DT and don't want to deal with them anymore. And I'm over it as long as the tires are good. By the way the original (wrong) H-rated set I was given all had the green stripes indicating all brand new tires.
Discount Tire? I completely don't trust them anymore. It will be Sam's Club or Costco for tires for me from now on.
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First incident in 2011
In 2011 I bought a set of 4 Michelin tires from Discount Tire. When I got home I checked the tire manufacture dates on the side of the 4 new tires.
One tire was over 3 years old.
One tire was over 2 years old.
The remaining 2 tires had been manufactured at less than a year old.
When I complained to Discount Tire about getting old tires, DT replaced the 3 year old tire with a newer one but did nothing about the 2 year old tire. Again if I had not checked the tires closely I would never have know I was getting 3+ year old tires installed as brand new.
![[ChaosweaveR]](/d1/avatars/m/45/45394.jpg?1558623943){kind=avatar}
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