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· I detail my car, a lot.
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Okay I got to the diagnostic menu.

I went to the microphone diagnostic and it showed a green box bar with one red box at the end I press the Talk button on the wheel as it indicated, it said "recording now" and there was no movement whatsoever on the green bar.
so I can only conclude that either the microphone is disconnected or turned off. Is there is some fuse I can check for the microphone? Where do I access the microphone wires to make sure everything is connected?
How comfortable are you with removing the Nav Unit yourself?
 
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