Update. Dejected and annoyed.Update: The second dealer found a problem with the steering rack and it has to be replaced. It is an internal issue and not external damage. So this would be covered by warranty. The part has been ordered. When asked to elaborate what the problem is, the dealer is unable to explain. However, will know when I pick it up in person.
I'm sorry to hear you're still having issues with this. From your description, the 2nd dealer took responsibility, diagnosed the issue, and replaced the steering rack. That has been the solution for the few others that have experienced this issue as well, so it seems like a reasonable approach.Update. Dejected and annoyed.
The second dealer replaced the whole steering rack due to an internal issue. I was doubtful if it drives any better when I picked it up but wanted to give it a try.
Three days later now, feels very loose and a lot of play at low speeds while parking and driving in the crowded city. The steering for sure has few centimeter play on either side before the wheels start turning. This has caused me to narrowly miss grazing other cars while passing them in traffic. It doesn't feel safe to drive this with kids.
I will share more videos soon.
I do not know what the solution is. I have taken it in four times, to two dealers. This is a new car at 1800 miles, four months old, and I'm wasting so much time, money, and energy between my busy 13 hour-a-day job.
Please help with ideas about how I can escalate this. I already have a complaint with Honda from when the first dealer dismissed the issue and treated me badly. I'm sure now the second dealer who replaced the rack is also going to behave badly and wash off any responsibility.
Any suggestions about going down the route of lemon law? And how do I do it?
NEVER AGAIN A HONDA. MY FIRST AND LAST.