You're welcome. And you're right. HondaCare, is by far the worst warranty company I have dealt with. They do cover a vast amount of components. However they only pay warranty times. Actually worse than warranty times. they don't cover additional time for unforeseen circumstances or diagnosis.
For example, if I'm doing a repair under factory warranty, and a rusty bolt breaks, honda will pay me additional time to extract the bolt, repair the threads, etc. HondaCare does not. In SOME circumstances u can get them to but it's worse than pulling teeth. More time is spent arguing for labor than it takes to make the repair.
HondaCare also does not pay for diagnosis time. At least not well. They never authorize diag because if the repair isn't covered then they don't pay at all. So we have to diagnose it first, then call them to see if it's covered. And if it is covered, they don't care about ur diagnosis time because we have already spent the time and they have us by the balls.
We certainly can't say to the customer, "ur service contract sucks so u have to pay a portion of it." So the dealer takes the hit. The tech however feels the biggest punch.
I'm sure u can imagine the slippery slope of shortcuts taken, and issues overlooked.
I'm not saying it's right, or that I allow my guys to do this, but it's an unfortunate truth.
"When u pay with bananas, you get monkeys to do the work."