Joined
·
5,404 Posts
After my accident with a median curb in April I have learned a ton of information about collision repair shops and insurance companies. I choose to have my car repaired at the Honda dealer where I have been a customer for several years. I choose them because I thought I would get genuine Honda parts and that they would know Honda automobiles and follow Honda's service letters and service bulletins.
1. After your car has over 6,000 miles the insurance company will not authorize new parts. Instead they will order recycled parts from a junk yard unless they can't find a usable part. The repair shop will blame the insurance company whenever you make an enquiry or a complaint.
2, Using a collision repair shop not authorized by your insurance company means that your insurance company doesn't have any authority to get them to repair the car in a timely manor nor require them to use OEM parts even when the manufacturer has issued service documents requiring them to use OEM parts.
3. Because you have received good service and quality work from the dealership's service department, the collision repair facility is not managed by the same staff and may not be as accommodating nor hire quality employees.
4. The best advice is to drive defensively and be careful so that you don't have to go through the aggrivation that I have suffered since my accident.
1. After your car has over 6,000 miles the insurance company will not authorize new parts. Instead they will order recycled parts from a junk yard unless they can't find a usable part. The repair shop will blame the insurance company whenever you make an enquiry or a complaint.
2, Using a collision repair shop not authorized by your insurance company means that your insurance company doesn't have any authority to get them to repair the car in a timely manor nor require them to use OEM parts even when the manufacturer has issued service documents requiring them to use OEM parts.
3. Because you have received good service and quality work from the dealership's service department, the collision repair facility is not managed by the same staff and may not be as accommodating nor hire quality employees.
4. The best advice is to drive defensively and be careful so that you don't have to go through the aggrivation that I have suffered since my accident.