[npolite]

I came on here to vent a little. As some of you know, I really don't like anyone working on my cars because I have seen my share of screw-ups. Well I was unfortunately at the mercy of someone else (my local Honda dealer) for hail damage to my mom's 99 Accord LX because our insurance company naturally low balled us on the repair. The insurance adjuster after meeting with the dealer agreed to the amount and I have another check in hand for the repair. The car was ready yesterday, 8 business days later.

I had originally requested that they also have a look at the front end (which they didn't do) because I couldn't find the issue and thought the noise was either a bad motor mount or a bushing. I get a call today and wasn't able to answer the call as I was at the dentist. I played the message and they said that they road tested the car, inspected it and found nothing. Oh and they also said that there was a recall on the ignition switch and they replaced it! Problem is that I had already taken care of this myself because another dealer who I took the recall to didn't want to re-splice the wiring on our aftermarket alarm. So now I have a great mess I have to deal with tomorrow. I'm hopeful that they actually spliced the wires and everything is good but I'm guessing that they didn't bother doing this.

Now we'll see how it plays out tomorrow but honestly I don't want them getting paid for the ignition switch from Honda unless they give me a huge discount on this other issue if they do find it.

 

[Antarctica]

Yeah, I guess you have to be assertive with some dealerships. You should remind them what you brought the car in for. You didn't ask them to look at the ignition switch. Good for them for pointing them out, but they should've asked you if they could replace it. I guess go back there and point to the motor mounts and ask them if they visually and physically checked them. I mean, that's what a good local mechanic would've done, right?

 

[npolite]

I still have had no callback from them...either the service guys are out or they are flagging my call. I've even tried to call the main service line and haven't had anyone pickup.

 

[03AccordV6]

I'm confused...

I understand that you are not happy that the dealership performed your ignition interlock recall without your permission. However, legally, even if you do it yourself (how did you?) Honda has been mandated by the federal government to perform these repairs to vehicles that are affected. Also, if your ignition interlock should fail, Honda can't be as liable for it if they can prove that they did the repairs required of them.

That being said, do you know if your aftermarket remote starter was affected by the replacement yet? It's possible they worked around it. However, our common practice at my dealership is to stop all work when an aftermarket add on is a part of it and warn the customer that their non-Honda accessory may not be 100% operational afterward.

Keep us updated!

 

[G Stone]

I understand what the last post is saying about legally having to perform the recall but they also have to ask for your permission to perform the recall. It is up to the customer to approve the recall or they should not be performing it. What a dumb dealership; they should know not to do things without asking. If they ruined your aftermarket alarm/remote start, i would demand they fix it free of charge. After-all, if it worked when you came in to the dealership it should work when you come out of it.

 

[npolite]

From what they told me they changed the Ignition interlock which was one of two recalled items. The one I replaced was the ignition switch which has the splicing involved. Anyways the alarm is working so whatever they did the SA stopped when they noticed the wires were spliced. The noise according to their service manager (who may be just BS was that ths shock/strut may be bad). The only time I can replicate the issue at will was in our driveway and that's what I had to do to show him the problem.

At this point we will just leave it as is. My mom is happy.