My 2024 hybrid had no check engine light on when I took it in. The service advisor gave me a hard time, basically telling me that if something was wrong a code would be set. I insisted that they look at it anyway.
The tech removed the spark plugs and noted that one was fuel fouled and, using a borescope, could see the fuel injector for that cylinder dripping when the vehicle was off. They replaced all of the injectors and that one spark plug, and it's been fine since.
If your dealership just scanned for codes and didn't actually look at the plugs or injectors, insist that they do. Mine was exhibiting a very noticeable shudder and a rattle, both of which were worse the longer the engine was off. I can't imagine how bad it would have to have gotten before a code was set.
There were other clues that could be seen with a scan tool if they bothered to look at the actual data - fuel trim was negative and there were misfire counts on the affected cylinder. Just not enough to trigger a code, apparently.
Cylinder 2 was the one with bad injector:
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After it was fixed:
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