[bawana]

Last evening I took the little woman's Accord in for it's 6 month oil change(3k miles). I also told them to check out the severe hesitation when accelerating from a stop in economode, and check out the stereo because it sounds like a 1975 Kraco 8 track. The good news is they threw in a "free" set of wiper inserts. On both complaints, the service writer said: too F'ing bad- that's the way they're built. I asked why is the non-navi, EX-L the only one that gets punished by not holding the programming change? He looked at me like I was from Mars. I said I understood that it would have reduced power in economode, but that is not the same as virtually NO power. He shrugged and said I dunno what to tell you. After all that, my question/complaint is: What the H_LL has happened to Honda service since I bought her last car in 2004? Secondly, I am SO GLAD I bought a new F150 to replace my old Ridgeline- Ford actually has people that read the major F150 forums every day in case owners have problems. Honda if you read this(he,he) you are gonna start losing customers quickly if you don't get your stuff together!

 

[FreAkInZ]

Most people at dealers are not 'enthusiast' about the cars they work on. They only know the problems Honda send them through the TSBs. At this point, I trust more this forum on diagnosing most problems I have with the car than those guys.

I don't hold any expectation for a dealer to monitor forums honestly. Not sure I would do it either if I was working in that industry.

In my domain, we do monitor social medias and big hubs in order to get the pulse of the fans but specific employees are hired for that.

 

[centflahonda]

Enjoy that Ford. Sounds like they have it together over there in Detroit. Maybe their bad reputation of cars making you sit on the side of the road has changed. The service writer used foul language..hmm That is interesting when they get a survey sent out on them a day or two after they perform the service on a vehicle. What type of acceleration would you do in EcoMode? It hampers the engine considerably. How does it accelerate when it is turned off?

 

[MartyV6]

Last evening I took the little woman's Accord in for it's 6 month oil change(3k miles). I also told them to check out the severe hesitation when accelerating from a stop in economode, and check out the stereo because it sounds like a 1975 Kraco 8 track. The good news is they threw in a "free" set of wiper inserts. On both complaints, the service writer said: too F'ing bad- that's the way they're built. I asked why is the non-navi, EX-L the only one that gets punished by not holding the programming change? He looked at me like I was from Mars. I said I understood that it would have reduced power in economode, but that is not the same as virtually NO power. He shrugged and said I dunno what to tell you. After all that, my question/complaint is: What the H_LL has happened to Honda service since I bought her last car in 2004? Secondly, I am SO GLAD I bought a new F150 to replace my old Ridgeline- Ford actually has people that read the major F150 forums every day in case owners have problems. Honda if you read this(he,he) you are gonna start losing customers quickly if you don't get your stuff together!

Enjoy that Ford. Sounds like they have it together over there in Detroit. Maybe their bad reputation of cars making you sit on the side of the road has changed. The service writer used foul language..hmm That is interesting when they get a survey sent out on them a day or two after they perform the service on a vehicle. What type of acceleration would you do in EcoMode? It hampers the engine considerably. How does it accelerate when it is turned off?

My guess is OP is paraphrasing/embellishing what the service writer said.

OP - your car is not broken. This is the way the Honda Accord works. You may not like the sound, but that is the sound that comes from the radio as Honda designed it. You may not like the accel in ECO but that is the way it works. [why don't you turn off ECO then?]

What are you expecting the service department at the dealer to do? Re-engineer the car that Honda designed? Maybe you should have done a forum search to discover these "problems" and evaluate them while you were deciding which car to buy.

In your ideal world what did you think would happen at the service department? just curious

 

[awng]

In your ideal world what did you think would happen at the service department? just curious

Perhaps provide a little...service? Granted, we don't know exactly what was said by the service writer but you should never tell someone to shove off. Part of providing good service is how you communicate the message. Even if the service writer can't change anything, he can help the customer understand his vehicle a bit more.

Then again, working in a service focused industry has made me conscious of these things and makes me realize how sub-par most companies are at providing a good experience. It's also made me appreciate it more when I receive superior service.

 

[MartyV6]

Perhaps provide a little...service? Granted, we don't know exactly what was said by the service writer but you should never tell someone to shove off. Part of providing good service is how you communicate the message. Even if the service writer can't change anything, he can help the customer understand his vehicle a bit more.

Then again, working in a service focused industry has made me conscious of these things and makes me realize how sub-par most companies are at providing a good experience. It's also made me appreciate it more when I receive superior service.

Yeah you and I weren't there and I have a strong suspicion that the OP is paraphrasing/embellishing. What was probably REALLY said was "sorry sir, there isn't a malfunction with these parts, it is just the way they are designed" and OP has now translated that for us to "they told me to F-off basically"

 

[bawana]

Yes, you are all correct- I did embellish the Phrasing somewhat. Yes I did my research before I bought her the car and I did know about the audio problem. I did not know about the economode hesitation however. A little backround- I used to be a "customer service relations specialist" for a GM mega- dealer back in the 80's. So it WAS my job to tell people to shut-up and go away- happy. I was very good at my job. The current issue(s) I am addressing is comparing HONDA service today, to HONDA service 10 years ago. Also FORD service today, compared to HONDA service today

 

[MartyV6]

All I know is I just got another Honda fixed at the dealer and this service advisor is doing backflips to basically ensure that no matter what happens, I give him a perfect rating on the all-important "survey" that Honda will be sending. I mean it's crazy how much they are flat out begging for perfect ratings. Obviously their comp is heavily tied to it.

I do understand though if anything less than "perfect! 10 out of 10!" hurts them that they do need to ask for it, because I am the type of guy who would never naturally give "PERFECT 10 out of 10" on anything unless it was TRULY A SPECIAL EXPERIENCE. If I take my car in and they fix it, I am more likely to be "SATISFIED" than I am to be "OVERWHEMINGLY SATISFIED SUCH THAT I JIZZED MYSELF" or whatever the top tier is on their survey......

 

[awng]

Yeah you and I weren't there and I have a strong suspicion that the OP is paraphrasing/embellishing. What was probably REALLY said was "sorry sir, there isn't a malfunction with these parts, it is just the way they are designed" and OP has now translated that for us to "they told me to F-off basically"

Heh, I've always wondered what it would be like to create a company whose sole focus was to be combative and overtly condescending. That would be an interesting business venture, no? I vaguely recall reading about a restaurant or similar that attempted it...

 

[karfreek]

I asked why is the non-navi, EX-L the only one that gets punished by not holding the programming change? He looked at me like I was from Mars.

Um...What? :dunno:

I said I understood that it would have reduced power in economode, but that is not the same as virtually NO power. He shrugged and said I dunno what to tell you.

Thats nicer than I would have been. I would have told you "read effin page 446 of your owners manual" and then told you to "dont let the door hit you on the way out..."

"The ECON mode helps you improve your fuel economy by adjusting the
performance of the engine, transmission, heating and cooling system/climate
control system, and cruise control."

But maybe that is why I deal with unions all day and not the general public....

Jay

 

[mdreibelbis]

Heh, I've always wondered what it would be like to create a company whose sole focus was to be combative and overtly condescending. That would be an interesting business venture, no? I vaguely recall reading about a restaurant or similar that attempted it...

Dicks Last Resort.

In other news - It always amuses me when I see complaints about eco mode dulling the throttle response. You may as well complain about reverse causing the car to move backwards because that's exactly what it's designed to do!!

 

[karfreek]

Heh, I've always wondered what it would be like to create a company whose sole focus was to be combative and overtly condescending.

Theres hookers that will help you out with that.... :thmsup:

Jay

 

[awng]

All I know is I just got another Honda fixed at the dealer and this service advisor is doing backflips to basically ensure that no matter what happens, I give him a perfect rating on the all-important "survey" that Honda will be sending. I mean it's crazy how much they are flat out begging for perfect ratings. Obviously their comp is heavily tied to it.

I do understand though if anything less than "perfect! 10 out of 10!" hurts them that they do need to ask for it, because I am the type of guy who would never naturally give "PERFECT 10 out of 10" on anything unless it was TRULY A SPECIAL EXPERIENCE. If I take my car in and they fix it, I am more likely to be "SATISFIED" than I am to be "OVERWHEMINGLY SATISFIED SUCH THAT I JIZZED MYSELF" or whatever the top tier is on their survey......

Adding to that, my business worked with a top 2 box scoring method. If it wasn't a 9 or a 10 (the top two boxes) it was less than great.

It was designed to somewhat accommodate folks with your mentality that perfection is never delivered. It was always fun when people would come back and say "I gave you guys an 8 because you're sooo good!" Argh.

 

[awng]

Theres hookers that will help you out with that.... :thmsup:

Jay

As the customer, isn't it your job in that circumstance to demean the one providing the service? :dunno:

 

[ObsidianEX-L]

So far as Ford service, we took our Fusion in for service and the writer put the mileage 10k higher than it was, thereby saying the warranty was expired and tried to make us pay for the driver door weather stripping that went bad in less than 3 years. The oil change also reported the incorrect mileage to Carfax, and now it looks like the oil wasn't changed for 18,000 miles.

When I complained about it, I got the car back with Playboy radio tuned in on the Sirius.

Unfortunately, service as a whole has gone down the toilet in today's world.

 

[MartyV6]

So far as Ford service, we took our Fusion in for service and the writer put the mileage 10k higher than it was, thereby saying the warranty was expired and tried to make us pay for the driver door weather stripping that went bad in less than 3 years. The oil change also reported the incorrect mileage to Carfax, and now it looks like the oil wasn't changed for 18,000 miles.

When I complained about it, I got the car back with Playboy radio tuned in on the Sirius.

Unfortunately, service as a whole has gone down the toilet in today's world.

On that first thing, isn't that a pretty easy thing to contest? I mean the mileage is the mileage, regardless of what the service writer "put in"

And I don't use Sirius but what the heck is "Playboy radio"? Is that like a blind man going to a strip bar so he can listen to the songs?

 

[Flyboy]

Each dealer is independent from Honda. If you are not happy with their service, then take your car to a different dealer to have it serviced.

 

[drowned12]

And I don't use Sirius but what the heck is "Playboy radio"? Is that like a blind man going to a strip bar so he can listen to the songs?

Don't need eyes as long as you have hands :naughty:

 

[Stopsignhank]

Last evening I took the little woman's Accord in for it's 6 month oil change(3k miles).

:dunno:

 

[MartyV6]

:dunno:

OMG that is awesome - I totally read right past that detail!

bwahahahahahaaaha :lmao::lmao::lmao:

now this thread can migrate to another one about all the silly people who change their oil on any schedule other than the maintenance minder :nuts::nuts::nuts: