[Hudouc]

I finally got my 10th gen back after almost 6 weeks at the local dealership. My local ground hog damaged my engine compartment harness, engine harness, and transmission harness. It wasn't a nibble, there was whole sections of harnesses missing. It was almost $7000 after everything, went through insurance since we have a $250 comprehensive deductible.

I had the car towed to the Honda dealer where I purchased the car after it was assured that the harnesses would be replaced and not patched, which was the case.

Why did it take 6 weeks when the insurance adjuster came by and approved the entire repair within 24 hours of the car being dropped off?

The transmission harness was forgotten until the repair had started, which added an extra week with shipping and installation.

First pick up attempt. Right off the bat, I noticed that most of the plastic trims in the engine bay was not secured properly. Most trims only had one clip holding it on. One had only a broken clip holding it on. I also found 3 loose bolts in the cup holder, one had green Loctite on it, which from my experience tells me that it is used to secure a SRS component. Another was an interior bolt, and the other was a black bolt with a built in stand off, likely used to secure a plastic bracket under the hood. Like the ones you would find on headlight brackets. I had my GF with me that day, so I was admittingly in a rush. After pointing these out to the service advisor, he assured me that that clips would be replaced and he would investigate the bolts. I reject delivery for the first time and left.

Second pick up attempt two days later. I brought my co-worker who's Corvette guy with me. I bypass the service advisor and went straight to the service manager, who will then be my person of contact from here on out. I tell him that the trust in the dealership's work has been lost, he assures me that the dealership stand behind it's work, but agrees that we do the inspection together. With this inspection, we discover many more things wrong with the car. The bumper and fender should've been secured together with 1 clips and 2 screws on each side. We found only one clip between both sides. The VSA module was secured with the wrong bolt. Some vacuum lines were not clipped in, AC lines not clipped in. The both grommets that goes through the firewall was not installed correctly at all. Broken AC clip, many harness retaining clips not clipped in properly in both the interior and engine bay. Windshield washer reservoir clip missing. Bumper not secured properly under the headlights. Cabin air filter door left unclipped. The service manager is getting more and more upset by the minute, probably both at his techs and at how diligent we are being. He claims that a different tech than the original one who worked on the car had inspected the car for this pick up. After he documented everything that appears to be wrong, he promises that he would inspect the car personally that day and order everything that is needed. Also promises to oversee the repair himself. This does appear to be the case as he calls back later that day to tell me everything that was ordered. Including things that were not originally found, like the front bumper upper beam. I was also promised to be able to inspect the car in the shop with a lift available to us.

Third pick up attempt. Now a week later due to shipping and parts availability. True to his words, the car was indeed in the shop, on a lift. I start from inspecting from underneath the car. I find one harness retaining clip for the alternator not clipped in. Then everything pointed out in the second pick up attempt was examined. Then the passenger and driver side interior kick panel was removed for the interior inspection. I had the SIS pulled up on my personal laptop to inspect any parts that might have been removed for the repair. Brought a borescope for easier inspection. I find two more harness retaining clips not clipped in properly. The service manager pointed out everything that was done, including stuff that was not spotted during the second inspection. So it does look like a much more thorough inspection by the service manager was actually completed. My co-worker arrive an hour later and reexamined everything. Satisfied with what we saw. We take a test drive and accepts the car.

From the grapevine, I heard that it was a mastertech who worked on the car originally. This overall experience was just ridiculous. The service manager was very accommodating. Yes, it was very tough luck on the dealership to have run into a customer like me who is very familiar with Hondas, who does more than enough DIY work to know what things should look like. BUT, this never should've happened in the first place. This was a customer paid job, there should've been no rush to get things done properly. This is what I get for going to a dealership.

Here's some pictures:
Wrong bolt:

Firewall grommet not seated correctly (hard to see since it's a bit blurry):

Missing plastic clips:

 

[WiiMaster]

I've never had such major work done at a dealership, but while it is disappointing to see the lack of quality work, I can't say I'm too surprised to hear that. I'm more pleasantly surprised by the accommodating nature of the service manager. Can't say I expected that.

From the grapevine, I heard that it was a mastertech who worked on the car originally.

From what I recall, such master techs are usually mobile rather than working at one specific dealer and come to various dealers when there's a job that needs their skills. I wonder if this would contribute to the rush job.

 

[desertres21]

That sounds like a PITA.

It is sad and disheartening knowing that even dealers can't be trusted to perform the level of work the car manufacturer says is needed for the car. I would be ok with paying dealer prices out of pocket for some things, if I knew they were going to follow everything by the book (not asking much) and use all the proper parts and pieces in every place and care about my car like it's their own.

 

[Hudouc]

I've never had such major work done at a dealership, but while it is disappointing to see the lack of quality work, I can't say I'm too surprised to hear that. I'm more pleasantly surprised by the accommodating nature of the service manager. Can't say I expected that.

From what I recall, such master techs are usually mobile rather than working at one specific dealer and come to various dealers when there's a job that needs their skills. I wonder if this would contribute to the rush job.

This dealership chain is quite lenient on their shop rules. I was able to use the lift at their Chevy dealer to do my own PPI. To be fair, I think the manager realized that there's no way to BS their way out of the situation. We pointed out too many things that a normal customer would never notice. The best way was to let me see everything for myself and be as transparent as possible. He was right. Letting me do the inspection was in fact the best course of action.

Without disclosing more info. Other details and context clues seems to point to that the master tech was stationed at this dealership.

That sounds like a PITA.

It was. I had to reschedule some work related things 5 times due to part delays and finding additional issues.

 

[DerekWildstar]

The dealer where I took my 2012 coupe for the majority of my ownership was careful and paid attention to small details. After taking it to a couple dealers in Massachusetts for some work, I realized that this was not the case everywhere.

Good on the service advisor for being a pro, but the rest of your experience sounds rough. Things like missing clips and misaligned grommets I’d expect if I took my car to, like, Pep Boys. Not if I’m paying dealer hourly rates.

 

[stiller fan]

The dealer where I took my 2012 coupe for the majority of my ownership was careful and paid attention to small details. After taking it to a couple dealers in Massachusetts for some work, I realized that this was not the case everywhere.

Good on the service advisor for being a pro, but the rest of your experience sounds rough. Things like missing clips and misaligned grommets I’d expect if I took my car to, like, Pep Boys. Not if I’m paying dealer hourly rates.

Makes us wonder what the hell are we paying for sometimes...

 

[datechbpss101]

As stated on this forum, there are always those good honest dealers and then there's always the stealerships. Sounds like the Service Manager was trying to make it a pleasant and positive experience for you, but the rushed job caused by the master tech ruined it.

 

[14v6]

Why were all those clips missing if it wasn't warranty work? You'd be paying for them, right? Maybe something got lost in translation and the folks touching your car thought the clips would be at their expense so they made it your problem. I've learned a long time ago it comes down to who is working on your car that day. Or, it could be 99% of the time, no one opens up their hood because they're clueless and this time they got caught so bad that they couldn't explain it away. I hope that you get a chance to be honest with a survey and slam them.

I once had a CVT fail on a 2015 CRV at 62k. I had Honda Care but when I came to pick the car up, they said that Honda Care wouldn't cover $50 worth of miscellaneous bolts so they picked it up. Gee, thanks. I mean, I had the roof replaced on my house last year and they budget 2 sheets of plywood plus labor for rot in the price. Honda should not put consumers between the dealer and Honda over things like plastic push pins. I hope the important stuff is done properly.

This is why I cringe when you read these posts about folks with new cars that are making a noise and they want the dealer to fix it. When you realize what these butchers can do to your car, better off living with it. That's why its so important to get something that out of the box is good so you don't have to mess with it.

 

[Hudouc]

Why were all those clips missing if it wasn't warranty work? You'd be paying for them, right?

There was a misc shop charge on the invoice. Which should include all the broken clips (according to the manager).

Things like missing clips and misaligned grommets I’d expect if I took my car to, like, Pep Boys. Not if I’m paying dealer hourly rates.

Lol, my coworker is a idgaf kind of guy. He said a variation of this straight to the service manager's face.

 

[sharkeybruce]

I finally got my 10th gen back after almost 6 weeks at the local dealership. My local ground hog damaged my engine compartment harness, engine harness, and transmission harness. It wasn't a nibble, there was whole sections of harnesses missing. It was almost $7000 after everything, went through insurance since we have a $250 comprehensive deductible.

I had the car towed to the Honda dealer where I purchased the car after it was assured that the harnesses would be replaced and not patched, which was the case.

Why did it take 6 weeks when the insurance adjuster came by and approved the entire repair within 24 hours of the car being dropped off?

The transmission harness was forgotten until the repair had started, which added an extra week with shipping and installation.

First pick up attempt. Right off the bat, I noticed that most of the plastic trims in the engine bay was not secured properly. Most trims only had one clip holding it on. One had only a broken clip holding it on. I also found 3 loose bolts in the cup holder, one had green Loctite on it, which from my experience tells me that it is used to secure a SRS component. Another was an interior bolt, and the other was a black bolt with a built in stand off, likely used to secure a plastic bracket under the hood. Like the ones you would find on headlight brackets. I had my GF with me that day, so I was admittingly in a rush. After pointing these out to the service advisor, he assured me that that clips would be replaced and he would investigate the bolts. I reject delivery for the first time and left.

Second pick up attempt two days later. I brought my co-worker who's Corvette guy with me. I bypass the service advisor and went straight to the service manager, who will then be my person of contact from here on out. I tell him that the trust in the dealership's work has been lost, he assures me that the dealership stand behind it's work, but agrees that we do the inspection together. With this inspection, we discover many more things wrong with the car. The bumper and fender should've been secured together with 1 clips and 2 screws on each side. We found only one clip between both sides. The VSA module was secured with the wrong bolt. Some vacuum lines were not clipped in, AC lines not clipped in. The both grommets that goes through the firewall was not installed correctly at all. Broken AC clip, many harness retaining clips not clipped in properly in both the interior and engine bay. Windshield washer reservoir clip missing. Bumper not secured properly under the headlights. Cabin air filter door left unclipped. The service manager is getting more and more upset by the minute, probably both at his techs and at how diligent we are being. He claims that a different tech than the original one who worked on the car had inspected the car for this pick up. After he documented everything that appears to be wrong, he promises that he would inspect the car personally that day and order everything that is needed. Also promises to oversee the repair himself. This does appear to be the case as he calls back later that day to tell me everything that was ordered. Including things that were not originally found, like the front bumper upper beam. I was also promised to be able to inspect the car in the shop with a lift available to us.

Third pick up attempt. Now a week later due to shipping and parts availability. True to his words, the car was indeed in the shop, on a lift. I start from inspecting from underneath the car. I find one harness retaining clip for the alternator not clipped in. Then everything pointed out in the second pick up attempt was examined. Then the passenger and driver side interior kick panel was removed for the interior inspection. I had the SIS pulled up on my personal laptop to inspect any parts that might have been removed for the repair. Brought a borescope for easier inspection. I find two more harness retaining clips not clipped in properly. The service manager pointed out everything that was done, including stuff that was not spotted during the second inspection. So it does look like a much more thorough inspection by the service manager was actually completed. My co-worker arrive an hour later and reexamined everything. Satisfied with what we saw. We take a test drive and accepts the car.

From the grapevine, I heard that it was a mastertech who worked on the car originally. This overall experience was just ridiculous. The service manager was very accommodating. Yes, it was very tough luck on the dealership to have run into a customer like me who is very familiar with Hondas, who does more than enough DIY work to know what things should look like. BUT, this never should've happened in the first place. This was a customer paid job, there should've been no rush to get things done properly. This is what I get for going to a dealership.

Here's some pictures:
Wrong bolt:
View attachment 566937

Firewall grommet not seated correctly (hard to see since it's a bit blurry):
View attachment 566940

Missing plastic clips:
View attachment 566941 View attachment 566942

Make sure you tell this whole story to Honda of North America. This should NEVER be acceptable.

 

[Hudouc]

Make sure you tell this whole story to Honda of North America. This should NEVER be acceptable.

I did. They said there's nothing they can do since dealerships are separate entities to American Honda

 

[kaplang]

I finally got my 10th gen back after almost 6 weeks at the local dealership. My local ground hog damaged my engine compartment harness, engine harness, and transmission harness. It wasn't a nibble, there was whole sections of harnesses missing. It was almost $7000 after everything, went through insurance since we have a $250 comprehensive deductible.

I had the car towed to the Honda dealer where I purchased the car after it was assured that the harnesses would be replaced and not patched, which was the case.

Why did it take 6 weeks when the insurance adjuster came by and approved the entire repair within 24 hours of the car being dropped off?

The transmission harness was forgotten until the repair had started, which added an extra week with shipping and installation.

First pick up attempt. Right off the bat, I noticed that most of the plastic trims in the engine bay was not secured properly. Most trims only had one clip holding it on. One had only a broken clip holding it on. I also found 3 loose bolts in the cup holder, one had green Loctite on it, which from my experience tells me that it is used to secure a SRS component. Another was an interior bolt, and the other was a black bolt with a built in stand off, likely used to secure a plastic bracket under the hood. Like the ones you would find on headlight brackets. I had my GF with me that day, so I was admittingly in a rush. After pointing these out to the service advisor, he assured me that that clips would be replaced and he would investigate the bolts. I reject delivery for the first time and left.

Second pick up attempt two days later. I brought my co-worker who's Corvette guy with me. I bypass the service advisor and went straight to the service manager, who will then be my person of contact from here on out. I tell him that the trust in the dealership's work has been lost, he assures me that the dealership stand behind it's work, but agrees that we do the inspection together. With this inspection, we discover many more things wrong with the car. The bumper and fender should've been secured together with 1 clips and 2 screws on each side. We found only one clip between both sides. The VSA module was secured with the wrong bolt. Some vacuum lines were not clipped in, AC lines not clipped in. The both grommets that goes through the firewall was not installed correctly at all. Broken AC clip, many harness retaining clips not clipped in properly in both the interior and engine bay. Windshield washer reservoir clip missing. Bumper not secured properly under the headlights. Cabin air filter door left unclipped. The service manager is getting more and more upset by the minute, probably both at his techs and at how diligent we are being. He claims that a different tech than the original one who worked on the car had inspected the car for this pick up. After he documented everything that appears to be wrong, he promises that he would inspect the car personally that day and order everything that is needed. Also promises to oversee the repair himself. This does appear to be the case as he calls back later that day to tell me everything that was ordered. Including things that were not originally found, like the front bumper upper beam. I was also promised to be able to inspect the car in the shop with a lift available to us.

Third pick up attempt. Now a week later due to shipping and parts availability. True to his words, the car was indeed in the shop, on a lift. I start from inspecting from underneath the car. I find one harness retaining clip for the alternator not clipped in. Then everything pointed out in the second pick up attempt was examined. Then the passenger and driver side interior kick panel was removed for the interior inspection. I had the SIS pulled up on my personal laptop to inspect any parts that might have been removed for the repair. Brought a borescope for easier inspection. I find two more harness retaining clips not clipped in properly. The service manager pointed out everything that was done, including stuff that was not spotted during the second inspection. So it does look like a much more thorough inspection by the service manager was actually completed. My co-worker arrive an hour later and reexamined everything. Satisfied with what we saw. We take a test drive and accepts the car.

From the grapevine, I heard that it was a mastertech who worked on the car originally. This overall experience was just ridiculous. The service manager was very accommodating. Yes, it was very tough luck on the dealership to have run into a customer like me who is very familiar with Hondas, who does more than enough DIY work to know what things should look like. BUT, this never should've happened in the first place. This was a customer paid job, there should've been no rush to get things done properly. This is what I get for going to a dealership.

Here's some pictures:
Wrong bolt:
View attachment 566937

Firewall grommet not seated correctly (hard to see since it's a bit blurry):
View attachment 566940

Missing plastic clips:
View attachment 566941 View attachment 566942

 

[kaplang]

To add insult to injury, the fact that wiring manufacturers are still making electrical wiring that is SO tasty to rodents is inexcusable . This is an issue that has been going on for many, many decades.

 

[Inspire2.4]

Honda has a P/N for rodent tape 4019-2317.

And yeah dealerships are no different from mom and pop auto repairs. They just also sell one brand of cars and get to have a fancy sign to make them look official.

I recently heard from a mechanic friend that dealerships are struggling to find good mechanics and the majority of their workforce is "younger" = less experience. And Master Tech badge doesn't mean what it used to.

FWIW in the past 15 years have I only gotten ONE alignment where the steering was dead center. All other times I drove straight back and told them to fix it.

Last month at a Honda dealer, I told the advisor it has to be dead center, don't blame road crown, seat positoon does NOT make it appear different, make sure they use steering holder, he said "that's how it is every time".
Got the car back and hooked up Autel, VSA/ABS live readout showed it was 0.5 degree off center, ignored my phone call 3 times that afternoon, oh well "typical dealership".

Every time I move it's a hassle trying to find a place that does satisfactory work on my car. And the only way to find out is to spend MY money.

 

[Hudouc]

It's no shocker that I already had to correct the dealer's work. Where the bumper meets the hood is misaligned after the repair. I took the time today to loosen the plastic bracket that connects the top of the bumper to the upper core support, the bumper instantly realigned itself to perfect alignment as soon as the bolts were loosened. 5 minute job. I'm not sure why this support can be aligned and moved in the first place. 8th gen coupes have a similar bumper support bracket, but that bracket is not adjustable AFAIK.

 

[sharkeybruce]

It's no shocker that I already had to correct the dealer's work. Where the bumper meets the hood is misaligned after the repair. I took the time today to loosen the plastic bracket that connects the top of the bumper to the upper core support, the bumper instantly realigned itself to perfect alignment as soon as the bolts were loosened. 5 minute job. I'm not sure why this support can be aligned and moved in the first place. 8th gen coupes have a similar bumper support bracket, but that bracket is not adjustable AFAIK.

I have said all along “stay away from the dealers for repairs & service.
Do it yourself and or find a local mom & pop shop that make their profits from this service and cannot rely on sales cushion.

 

[Hudouc]

Here we go again. I just discovered that 32762-6A0-A00, one of the wiring stays that's coming off the fuse box is missing.